Level 2/3 Helpdesk Engineer – MSP

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Execute and assist with migrations to Microsoft 365, encompassing email and data transitions.

• Conduct file server migrations to SharePoint and OneDrive, involving setup and configuration.

• Design and implement Microsoft Azure environments tailored for clients.

• Configure and oversee switches, VLANs, and VLAN routing.

• Establish and maintain Unifi and Fortinet firewalls, including VPNs and security policies.

• Collaborate closely with clients to ensure the successful delivery of high-quality projects.

• Work in conjunction with teams based in Australia and the Philippines, ensuring clear communication in English.

• Strive for excellence in a dynamic, multi-client Managed Service Provider (MSP) environment.

⛳️ Requirements

• A minimum of 3 years of experience in a Managed Service Provider (MSP) setting (non-negotiable).

• Demonstrated proficiency in:

• Microsoft Azure (including setup, configuration, and administration).

• Migrations to Microsoft 365.

• Deployments of SharePoint and OneDrive.

• Network configuration encompassing switches, VLANs, and VLAN routing.

• Firewalls including Unifi, Fortinet, SonicWall, and Domotz.

• Strong written and verbal communication skills in English.

• A passion for learning, collaboration, and tackling complex IT challenges.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuous learning.

• A collaborative work environment that encourages innovation.