Lending Partner Success Intern

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the organization, standardization, and auditing of internal documentation to enhance clarity and accessibility within the team.

• Collaborate with team members to document essential processes, systems, and workflows, accurately reflecting operational practices.

• Assist in enhancing resources for partners by reviewing existing materials and pinpointing gaps, inconsistencies, or outdated information.

• Create and revise content for partner resources, ensuring that messaging is precise, clear, and consistent with Kiva’s voice.

• Work in collaboration with cross-functional teams, such as Marketing and Creative, to refresh and improve materials aimed at partners.

• Ensure uniformity across both internal and external content, focusing on messaging, structure, and design.

• Plan and design an internal partnership library or AI agent.

• Provide operational assistance during peak periods, including support for the partner help queue.

• Assist with scheduling needs related to reporting as required.

• Engage in additional projects linked to documentation, content creation, and partner experience enhancement.

⛳️ Requirements

• Must be at least 21 years of age by July 14th, 2026.

• Ability to commit to the entire 6-month term.

• Strong critical thinking skills, attention to detail, and a sense of ownership regarding your work.

• Enjoys problem-solving and building relationships.

• Excellent written and verbal communication skills.

• Highly proactive and capable of working independently.

• Exceptionally organized with a talent for thriving in a start-up environment.

• Intermediate proficiency in Google Docs, Word, Excel, and PowerPoint.

🏝️ Benefits

• Opportunities for professional development and skills workshops.

• Access to Kiva’s extensive network of Fellowship and Internship Alumni.

• Optional involvement in Kiva’s Employee Resource Groups (ERGs) and social events such as happy hours and coffee chats.

• References will be readily provided for successful participants.