Legal Operations Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and oversee workflows, policies, and processes for the legal team to enhance efficiency.

• Implement and manage legal technology solutions, such as CLM, eBilling, and matter management systems.

• Drive the development of KPIs, reporting, and dashboards for the legal department to assess performance and value.

• Assist in the rollout of Legal’s front door using Jira Service Management, which includes testing updates, documenting configurations, and training users.

• Supervise engagements with outside counsel and legal vendors, including onboarding and billing processes.

• Manage the legal team’s technology stack and work closely with the IT department.

• Collaborate with IT, Finance, Procurement, Compliance, and other essential teams on operational initiatives.

• Ensure effective communication between the Legal department and business stakeholders.

• Convert process requirements into actionable configurations and refine workflows based on feedback and trends in requests.

• Coordinate with CIT and the Atlassian team for platform guidance, troubleshooting, integrations, and technical modifications.

• Maintain centralized repositories for contracts, templates, policies, and legal knowledge.

• Assist in managing Legal’s Confluence knowledge base and support self-service and AI-assisted responses.

• Lead or assist in legal projects from planning to execution, focusing on process improvement and change adoption.

• Identify opportunities for automation and implement solutions to minimize manual workloads.

⛳️ Requirements

• Minimum of 3 years of experience in legal operations, project management, or operations roles within a legal department or law firm.

• Previous experience in the tech industry and familiarity with commercial transactions is highly preferred.

• Proven track record in project management and process optimization.

• Experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, and Brightflag is a plus, but not mandatory.

• Outstanding communication, collaboration, interpersonal, and organizational skills.

• Willingness to learn and the ability to navigate complex and nuanced issues.

• Familiarity with contracting and procurement processes, including negotiating, drafting, and advising clients on commercial contracts is a plus but not essential.

• Knowledge of knowledge management, content organization, and access controls.

• Ability to translate business needs into system configurations, troubleshoot problems, and document changes effectively.

• BA/BS degree from a reputable university with strong academic credentials.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday policies.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.