Legal Case Manager

This is a fully remote position, open to applicants in Venezuela, +2 more countries.

📋 Description

• Professionally answer incoming phone calls and greet clients.

• Direct calls and messages to the relevant team members.

• Conduct client intake processes and gather necessary information.

• Manage calendars and organize appointments.

• Follow up with clients regarding their appointments and outstanding issues.

• Collect and validate questionnaires, intake forms, and necessary documentation.

• Reach out to clients for any additional information needed to progress matters.

• Input and maintain client information in the firm's software and databases.

• Update client records with communications and case developments while ensuring adherence to internal standards.

• Prepare legal documents generated by software and organize digital files.

• Review documents for proper formatting, pagination, headers, footers, and overall quality.

• Provide clients with secure access to the online client portal.

• Engage in weekly team meetings and compile status reports.

• Prioritize and organize daily and weekly tasks.

• Coordinate signing ceremonies for clients, including scheduling notaries and witnesses for in-person and virtual meetings.

• Draft standard client correspondence, such as engagement letters, information requests, non-engagement letters, and closure letters.

• Execute additional administrative and client service tasks as assigned.

⛳️ Requirements

• A minimum of 3 years of experience in administrative roles within U.S. legal environments.

• Experience in customer service, hospitality, or marketing is a plus.

• Exceptional verbal and written communication skills.

• A friendly, professional, energetic, and client-oriented attitude.

• Strong organizational and time management capabilities, with the ability to manage multiple deadlines.

• High attention to detail and a dedication to accuracy.

• Capability to work independently while effectively collaborating with a team.

• Proficient computer skills with the ability to swiftly learn new software platforms.

• Strong problem-solving skills with a proactive, solutions-focused approach.

• Professionalism, integrity, and a commitment to providing outstanding client service.

• Availability from Monday to Friday, 8:00 AM to 5:00 PM EST.

🏝️ Benefits

• Competitive pay in US Dollars.

• Collaborate with respected business professionals.

• Team member feedback is valued and encouraged.

• Multiple payment options available (Zelle, Face Bank, Binance).

• Bi-weekly payment schedule.

• Celebrations for birthdays and work anniversaries.

• Partnerships with brands providing additional benefits to freelancers.

• Weekly recreational activities promoting a healthy work environment.

• Flexibility to set a client-defined work schedule.

• Training may be required.

• Performance evaluated based on KPIs and goals.