Leave Support Specialist

This is a fully remote position, open to applicants in West Virginia.

📋 Description

• Assist the WVU Health System in managing Leave of Absence and Accommodation initiatives.

• Offer guidance to staff and supervisors regarding policies and procedures related to the leave program.

• Facilitate transactions related to leave and time-off.

• Handle service requests that have been escalated from the Tier 1 Customer Service team.

• Support leave/disability case management to enhance efficiency and ensure clear communication.

• Evaluate new leave of absence claims for eligibility, issue notifications, validate new claims or extensions, and utilize case-management features.

• Monitor, investigate, update, and resolve cases using the case-management tool.

• Respond to emails within the timelines established by service-level agreements.

• Provide insights and guidance on leave policies, procedures, forms, and processes.

• Implement company policies, procedures, and reference materials to address employee inquiries.

• Collaborate with team members to coordinate communication and resolve employee concerns.

• Assist employees and others who are starting or inquiring about leaves of absence; conduct outbound callbacks as necessary.

• Dispatch reminder communications regarding paperwork deadlines, return-to-work dates, and leave closures.

• Maintain data and document records to ensure compliance and accountability.

• Identify opportunities to enhance administrative processes related to leave-of-absence.

⛳️ Requirements

• High school diploma or equivalent with three years of administrative or customer service experience, including at least one year in Leave of Absence programs such as Time Off, Short-Term Disability, and FMLA; OR an Associate’s degree in human resources, business administration, or a related field with two years of administrative or customer service experience, including at least one year in Leave of Absence programs; OR a Bachelor’s degree in human resources, business administration, or a related field with one year of administrative or customer service experience related to Leave of Absence programs.

• Excellent verbal and written communication abilities; strong interpersonal skills; keen attention to detail.

• Understanding of HR policies and procedures.

• Proficiency in MS Office applications.

• Capability to use search tools and knowledgebase resources.

• Strong problem-solving and troubleshooting capabilities.

• Ability to evaluate multiple variables to determine the appropriate course of action.

• Competence in handling sensitive and confidential information and situations with sound judgment.

• Ability to thrive in a fast-paced, high-demand environment while juggling multiple priorities.

• Quick to establish credibility and cultivate effective working relationships.

• Strong attention to detail and accuracy.

• Experience with Workday, Kronos, and Absence Tracker is preferred.

• Ability to sit and stand for extended periods; proficient in working on a computer.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with employer matching.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and continuing education.