Leave and Accommodation Advisor

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Act as the main operational liaison for HR partners regarding leave and accommodation issues within a designated book of business.

• Take ownership of and lead operational meetings with HR partners, which includes creating agendas, facilitating discussions, documenting action items, and ensuring commitments are fulfilled.

• Collaborate with account management on strategic account initiatives and joint client-facing interactions.

• Serve as the initial escalation point for operational, claims, and accommodation issues.

• Foster trusted, long-lasting relationships with partner stakeholders to enhance retention and program value.

• Ensure that service, quality, productivity, and compliance objectives are consistently met.

• Address HR partner inquiries regarding claims and accommodation status within established Service Level Agreements (SLAs).

• Oversee operational performance through data analysis, reporting, and Key Performance Indicators (KPIs).

• Organize and prioritize daily responsibilities within a high-volume book of business.

• Drive proactive issue resolution and risk management.

• Serve as a subject-matter expert on leave and accommodation processes, including FMLA, state leave laws, and ADA regulations.

• Keep updated on client-specific plan provisions, leave policies, and eligibility criteria.

• Clarify how leave and accommodation actions influence partner-facing feeds and reports.

• Assist HR partners in interpreting feed and report data.

• Mentor and guide specialists and operational team members.

• Identify patterns, anomalies, and trends within leave and accommodation data.

• Suggest training opportunities and process enhancements.

• Contribute to workflow simplification, automation, and improved service outcomes.

• Utilize data, predictive insights, and emerging AI technologies to foresee partner needs and highlight risks.

• Find opportunities for AI and automation within leave and accommodation workflows.

• Share insights to promote the scaling of AI-enabled practices.

• Ensure compliance with regulatory, contractual, and organizational standards.

• Maintain documentation and adhere to quality, compliance, and risk management protocols.

• Support audit preparedness and proactively address compliance issues.

• Exhibit respect, sensitivity, confidentiality, and professionalism.

• Carry out additional responsibilities as needed.

⛳️ Requirements

• At least three (3) years of experience in absence management, leave administration, claims, disability management, accommodation, or a related operational area.

• Proven ability to lead client or partner meetings, establish agendas, and effectively engage with HR-level stakeholders on operational and claims-related topics.

• Strong understanding of leave and accommodation practices, including the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and state leave regulations.

• Ability to explain how claims and accommodation actions influence partner data, reporting, and outcomes.

• A post-secondary degree or diploma in Business Administration, Human Resources, Health Sciences, Healthcare Administration, or a related field, or an equivalent combination of education and experience is preferred.

• Excellent written, verbal, presentation, and stakeholder management capabilities.

• Experience with absence, disability, or claims administration platforms.

• Familiarity with reporting tools is preferred.

• Demonstrated curiosity and comfort with artificial intelligence (AI) and emerging technologies.

• Preferred experience in using AI to enhance operational workflows, decision-making, or productivity.

• Strong analytical, problem-solving, organizational, and multitasking abilities.

• Exceptional attention to detail and dedication to quality.

• Proficient in Microsoft Office Suite.

• Capable of performing the essential functions of the position, with or without reasonable accommodation, in accordance with applicable laws.

• A reliable high-speed internet connection and a workspace free from distractions, disruptions, or noise are essential.

• Must be able to be on camera during work-related training sessions, meetings, and/or events.

• Ability to sit or stand at a desk for extended periods while working on a computer.

🏝️ Benefits

• Comprehensive benefits package.

• Paid Time Off (PTO).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with matching contributions.

• Extensive Employee Assistance Program (EAP).

• Wellness program.