Leave and Accommodation Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main operational contact for HR partners regarding leave and accommodation issues within a designated book of business.

• Take ownership of and lead operational meetings with HR partners, which includes setting agendas, facilitating discussions, documenting action items, and ensuring follow-through on commitments.

• Collaborate with account management on strategic account initiatives and joint client engagements.

• Serve as the first escalation point for operational, claims, and accommodation-related concerns.

• Establish and nurture trusted, long-term relationships with partner stakeholders.

• Ensure the attainment of service, quality, productivity, and compliance goals.

• Address HR partner inquiries regarding claims and accommodation status within predetermined SLAs.

• Oversee operational performance through data analysis, reporting, and key performance indicators (KPIs).

• Organize and prioritize daily tasks within a high-volume book of business.

• Proactively resolve issues and mitigate risks.

• Function as a subject-matter expert on operational leave and accommodation processes, including FMLA, state leave laws, and ADA protocols.

• Keep informed about client-specific plan provisions, leave policies, and eligibility criteria.

• Analyze partner-facing data feeds and reports to interpret leave and accommodation actions.

• Mentor and support specialists and operational team members.

• Recognize patterns, anomalies, and trends within leave and accommodation data.

• Suggest training opportunities and process enhancements.

• Participate in workflow simplification and operational enhancements.

• Utilize data, predictive insights, and emerging AI capabilities to anticipate partner needs and identify risks.

• Discover opportunities for AI and automation within leave and accommodation workflows.

• Assist in AI-enabled operational redesign and share insights gained.

• Ensure compliance with regulatory, contractual, and organizational requirements.

• Maintain documentation and controls that support quality, compliance, and risk management.

• Facilitate audit readiness and address compliance issues.

• Exhibit respect, sensitivity, confidentiality, and professionalism.

• Execute additional responsibilities as needed.

⛳️ Requirements

• At least three (3) years of experience in absence management, leave administration, claims, disability management, accommodation, or a similar operational field.

• Proven ability to lead client or partner meetings, set agendas, and effectively engage with HR-level stakeholders on operational and claims matters.

• Strong understanding of leave and accommodation regulations, including the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and state leave laws.

• Capability to explain the impact of claims and accommodation actions on partner data, reporting, and outputs.

• A post-secondary degree or diploma in Business Administration, Human Resources, Health Sciences, Healthcare Administration, or a related field is preferred, or an equivalent combination of education and experience.

• Excellent written, verbal, presentation, and stakeholder management abilities.

• Experience with absence, disability, or claims administration software.

• Strong analytical, problem-solving, organizational, and multitasking skills.

• Exceptional attention to detail and a commitment to quality.

• Proficiency in the Microsoft Office Suite.

• Ability to perform essential job functions, with or without reasonable accommodation, in accordance with applicable laws.

• Reliable high-speed internet and a distraction-free workspace are mandatory.

• Must be able to appear on camera during work-related training sessions, meetings, and/or events.

• Ability to sit or stand at a desk for extended periods while working on a computer.

🏝️ Benefits

• Comprehensive benefits package

• Paid Time Off (PTO)

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) plan with matching contributions

• Extensive Employee Assistance Program (EAP)

• Wellness program