Learning Systems and Knowledge Management Specialist – Journeyman

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Operate, manage, and uphold the functionality of the program’s Digital Learning Hub.

• Publish, organize, update, and retire approved learning paths, course materials, recordings, job aids, reference guides, microlearning, and technical resources.

• Sustain information architecture, navigation, taxonomy, metadata models, and content hierarchy.

• Implement naming, tagging, classification, version control, approval, retention, and publishing standards.

• Coordinate workflows for content submission, technical review, approval, publication, revision, archival, and retirement.

• Ensure that published content is accurate, up-to-date, accessible, properly approved, and linked to the relevant learning path or technical topic.

• Manage training calendars, course schedules, enrollment information, invitations, prerequisites, capacity, attendance, and completion status.

• Maintain learning records, training histories, certification details, renewal dates, proficiency results, and supporting evidence.

• Develop and uphold proficiency dashboards, certification reports, completion reports, skills-gap analyses, and workforce-readiness metrics.

• Reconcile training, certification, enrollment, and proficiency data from various sources.

• Coordinate links to authoritative ServiceNow knowledge articles and other approved technical repositories.

• Configure and maintain SharePoint sites, pages, libraries, lists, views, metadata, navigation, permissions, workflows, and search features.

• Utilize approved Microsoft 365 capabilities for collaboration, scheduling, reporting, communications, and learning content management.

• Support approved Power Automate, Power Apps, reporting, or artificial intelligence functionalities.

• Implement security, privacy, access control, records management, and acceptable-use safeguards for automation and AI-enabled capabilities.

• Monitor content usage, search behaviors, broken links, aging content, overdue reviews, certification expirations, and data quality indicators.

• Coordinate corrections with instructors, instructional designers, subject matter experts, content owners, technical teams, and Government stakeholders.

• Facilitate virtual and classroom training delivery by preparing materials, access instructions, learner rosters, collaboration spaces, recordings, and post-course resources.

• Ensure electronic content is accessible and rectify any identified accessibility issues.

• Develop and maintain operating procedures, publishing guides, metadata standards, governance rules, user instructions, and administrator documentation.

• Provide training and support to content owners, instructors, and users of the Digital Learning Hub.

• Generate status reports for workforce assessments, training plans, Monthly Status Reports, Program Management Reviews, and transition activities.

• Assist with knowledge transfer and content migration during system changes, releases, transition-in, and transition-out.

• Safeguard sensitive Government, program, personnel, learning, certification, and technical information.

⛳️ Requirements

• Active Secret clearance or higher.

• Bachelor’s degree in Information Systems, Knowledge Management, Educational Technology, or a related field.

• At least 5 years of relevant professional experience.

• Current ITIL Foundation certification or higher.

• Experience in administering learning systems, knowledge repositories, training portals, digital learning hubs, or enterprise content management environments.

• Experience supporting Department of Defense, federal civilian, or other Government programs.

• Hands-on experience configuring and maintaining SharePoint Online and Microsoft 365.

• Experience managing SharePoint sites, pages, libraries, lists, views, permissions, workflows, navigation, metadata, and search functionalities.

• Experience in developing taxonomies, metadata models, content types, naming conventions, information architectures, and content governance standards.

• Experience managing training schedules, enrollment data, attendance, completion records, certification tracking, and proficiency information.

• Experience developing dashboards for learning, certification, proficiency, workforce readiness, or content usage.

• Proficiency with Power BI, advanced Microsoft Excel, SharePoint reporting, or similar analytics tools.

• Experience utilizing Power Automate, Power Apps, Microsoft Forms, Teams, Stream, or comparable Microsoft 365 functionalities.

• Experience managing course recordings, job aids, learning paths, microlearning, technical references, and approved training content.

• Experience coordinating links and content relationships between SharePoint, ServiceNow Knowledge Management, learning management systems, and other authoritative repositories.

• Experience implementing workflows for content review, approval, publication, version control, retention, archival, and retirement.

• Experience monitoring content quality, identifying broken links, overdue reviews, duplicate information, access issues, and certification expirations.

• Knowledge of Section 508 and Web Content Accessibility Guidelines applicable to electronic learning content and collaborative sites.

• Familiarity with approved generative AI, semantic search, intelligent content discovery, or automated content management capabilities.

• Understanding of data governance, privacy, security, records management, access control, and responsible AI use in Government contexts.

• Possession of Microsoft 365, SharePoint, Power Platform, Knowledge-Centered Service, Certified Knowledge Manager, or a comparable technical or knowledge management certification.

• Experience with learning management systems, SCORM, xAPI, or comparable learning content standards.

• Strong skills in information organization, content management, reporting, and data quality.

• Excellent written and verbal communication abilities.

• Strong technical documentation, customer support, and stakeholder coordination skills.

• High attention to detail and a commitment to content accuracy, accessibility, usability, and relevance.

• Capacity to manage multiple content updates, schedules, records, reviews, reports, and stakeholder requests.

• Ability to work independently while maintaining accountability, discretion, and consistent follow-through.

🏝️ Benefits

• Regular full-time employment.

• Opportunity to support a USMEPCOM ENLIST government program.

• Remote work arrangement.

• Exposure to Microsoft 365, SharePoint, Power Platform, ServiceNow, learning systems, knowledge management, and approved AI capabilities.

• Opportunity to contribute to professional training, knowledge transfer, system changes, releases, and transition activities.