Learning Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and produce facilitator guides, participant workbooks, job aids, exercises, coaching guides, blended learning solutions, and e-learning modules.

• Create knowledge resources tailored for front-line staff.

• Assess, evaluate, and enhance both existing and new training programs and materials.

• Facilitate training sessions in classroom and virtual formats, covering onboarding through ongoing development and refresher courses.

• Develop training curricula and schedules aimed at clients.

• Onboard both employees and contingent workers.

• Create and deliver standardized training on systems and processes.

• Travel to various UBC locations and/or client-hosted sites as necessary.

• Assess training effectiveness with participants and management.

• Review performance records to identify areas needing retraining.

• Address training requests from leadership and quality assurance.

• Create, maintain, and update training programs and materials to reflect system or process changes.

• Provide customized program training and oversee practical exercises.

• Document and maintain training records and archives.

• Conduct research, author, publish, and manage process-related documents using authoring tools.

• Collaborate with departments, business owners, subject matter experts, internal clients, and IT on procedures, user acceptance testing, system builds, and interactive learning solutions.

• Support improvements in documentation flow and revisions to training-related SOPs.

• Establish partnerships with internal and external clients to determine competency and training needs.

• Implement and support strategic business initiatives from a learning perspective.

• Assist projects with business partners, Directors, and Managers.

• Stay updated on developments in training and instructional design, recommending curriculum adjustments as necessary.

• Tackle complex problems and offer solutions to challenging technical project issues.

• Develop and maintain in-depth knowledge of essential tools and learning requirements.

• Engage in both in-person and virtual meetings and events.

⛳️ Requirements

• Bachelor’s degree in business, training, or a related field, or equivalent work experience.

• 3–5 years of relevant experience, or a Master’s degree.

• Experience in an operations or business environment.

• Certification in facilitation, adult learning, or project management experience is preferred.

• Ability to inspire employees and provide strategic guidance.

• Capability to meet multiple deadlines and manage a substantial workload.

• Strong organizational skills with attention to detail, prioritization, and multitasking abilities.

• Emphasis on patient and client satisfaction.

• Exceptional presentation, facilitation, and both verbal and written communication skills.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Proven ability to create supporting documentation.

• Familiarity with adult learning principles and methodologies.

• Excellent customer service skills for both internal and external stakeholders.

• Preferred experience with e-learning authoring tools, HTML, and knowledge management systems.

• Preferred experience in conducting needs analysis and understanding operational application functionality.

• Ability to devise customized strategies and tactics for effective training delivery.

• Strong problem-solving and analytical thinking skills.

• Willingness to travel as required.

• Active participation in in-person and virtual meetings and events is expected.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company matching.

• Tuition reimbursement (after 90 days of employment).

• Flexible working environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) / Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor visits).

• Wellness programs.

• Adoption assistance programs.

• Short-term disability (after 90 days of employment).

• Long-term disability coverage.

• Life insurance options.

• Discount programs available.