Instructional Designer – Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and create captivating learning solutions for software implementations, system modifications, and business process transitions.

• Develop eLearning modules, job aids, handouts, process guides, simulations, demonstrations, and various performance-support materials.

• Create educational content that assists employees in comprehending changes and effectively executing their tasks in the new environment.

• Simplify complex technical processes into clear, practical, and learner-friendly content.

• Provide support for software/system training initiatives, including transformation efforts related to SAP and NetSuite.

• Create materials that enable learners and facilitators to independently practice and conduct simulations.

• Produce learning content suitable for both asynchronous and synchronous learning environments.

• Collaborate with SMEs, project teams, communications, technical teams, and business stakeholders throughout the development process.

• Embed change messaging and contextual business information into educational materials.

• Assist teams in transitioning from established processes to innovative work methods.

• Lead discovery discussions and collect information from SMEs and stakeholders.

• Oversee multiple learning deliverables and adapt to shifting priorities while ensuring quality and meeting deadlines.

• Evaluate current learning materials to identify opportunities for reuse, updates, or complete reconstruction.

• Contribute to enterprise system and process transformation learning initiatives.

• Create practical performance support resources for employees to access when needed.

• Ensure learning materials are clear, accessible, visually appealing, and aligned with client business objectives.

• Support SAP Conversion, ServiceNow, and Freeman Next enterprise initiatives.

⛳️ Requirements

• A minimum of 3 years of hands-on experience in Instructional Design/Development.

• Proven experience in designing learning for software implementations, systems training, process changes, or technical environments.

• Strong expertise in creating eLearning and performance-support materials.

• Background in developing job aids, process guides, handouts, simulations, and software demonstrations.

• Experience working with both technical and non-technical audiences.

• Comfortable collaborating with SMEs, project managers, communications teams, technical teams, and business stakeholders.

• Exceptional ability to distill complex information into simple, clear, and practical content.

• Experience with organizations or teams that may resist change or hesitate to adopt new processes.

• Excellent communication and stakeholder-management capabilities.

• Ability to frame change positively and create learning that elucidates the "why" behind the change.

• Capable of working independently while also collaborating closely with a larger project team.

• Comfortable managing multiple priorities and navigating a dynamic project environment.

• Familiarity with some or all of the following is highly desirable: Articulate Rise 360, SAP, NetSuite, Powtoon, Synthesia, and other eLearning authoring and multimedia development tools, as well as software simulation/demo tools.

• Experience with SAP and/or NetSuite is strongly preferred, particularly in supporting system implementations or conversions.

🏝️ Benefits

• 20-hour/week contract opportunity.

• Fully remote work arrangement.

• Freelance contract engagement.