Learning Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide high-quality virtual training and coaching specifically designed for adult learners

• Ensure alignment with client expectations and Aspire’s standards of excellence in service

• Conduct training for new hires, specialty and ongoing training, client-specific training, and support after training

• Guarantee that every class participant achieves certification in accordance with company standards, processes, and procedures

• Manage training logistics, such as scheduling, virtual session setups, systems access, attendance tracking, and LMS administration

• Maintain training consistency and offer feedback to L&D Management, Service Delivery, Client Services, and HR

• Deliver post-training coaching and on-the-job training assistance for new hires transitioning to live calls

• Conduct knowledge checks, evaluations, and certification processes

• Collaborate with Client Services during new client implementations and program updates

• Participate in virtual or onsite Train-the-Trainer sessions with clients and relay training to Aspire teams

• Work with the Quality team to identify call/email trends and integrate insights into training and coaching

• Carry out other assigned duties

⛳️ Requirements

• Must reside in Ontario, Canada

• Proficient in adult learning principles, classroom management, and engaging learners

• Exceptional presentation, facilitation, and coaching abilities

• Capable of maintaining a strong professional demeanor through verbal and written communication

• Ability to excel in a fast-paced environment, showcasing resourcefulness and adaptability

• Strong collaboration and coordination skills with key stakeholders, management, and colleagues

• Capacity to modify style and methods to accommodate diverse learner needs

• Comfortable utilizing technology, including virtual platforms, LMS, and training tools

• Proficient in MS Word, MS Excel, MS PowerPoint, MS Outlook, and MS Visio

• A minimum of three (3) years of experience in leading, coaching, and supporting a team in a supervisory or management role is required

• In-depth knowledge of travel industry systems, products, and service delivery, including air, hotel, car rental, and cruise reservations, is preferred

• High school diploma or equivalent is required; a university degree is preferred

• Must communicate in English, both verbally and in writing, in a polished and professional manner

• Flexible and adaptable schedule needed to accommodate learner requirements

• A dedicated, quiet, and private workspace that is free from distractions is essential

• Ability to remain seated at a desk for extended periods, minimum of 8 hours per day, while operating a computer and telephone headset

• Reliable high-speed internet connection that meets minimum company standards is necessary

• Ability to use hands and fingers for operating a computer keyboard, mouse, and other office equipment

• Strong verbal and written communication skills, with clear and professional active listening capabilities

• Occasionally may require walking, standing, or light lifting of equipment up to 10 pounds

🏝️ Benefits

• Accessibility accommodations available upon request for candidates participating in all phases of the selection process