Learning Programs Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the main point of contact for professors and students, addressing SparkED licensing inquiries promptly and professionally.

• Evaluate and process blocked verification requests via SheerID, offering clear guidance and actionable next steps.

• Ensure a positive and seamless experience for academic users engaged in SparkED programs.

• Keep accurate records and contribute to ongoing improvements in the academic user journey.

• Oversee the Technical Enablement shared inbox, efficiently triaging and responding to internal inquiries.

• Organize and schedule internal enablement programs and training sessions by: Managing stakeholder calendars, Sending invitations and communications, Distributing session recaps and learning resources, Tracking attendance and participation metrics.

• Assist in delivering engaging and effective internal learning experiences.

• Manage comprehensive onboarding for new hires within technical teams, ensuring successful completion of digital learning pathways and access to necessary systems and resources.

• Collaborate with Revenue Operations to create and maintain learning dashboards, ensuring data integrity and valuable reporting on enablement outcomes.

• Discover opportunities to streamline processes, enhance documentation standards, and increase operational efficiency.

• Manage and update learning content across customer-facing and internal learning platforms, ensuring accuracy, consistency, and accessibility. Publish and maintain Instructor-Led Training (ILT), digital learning courses, and video-based content. Configure, test, and validate learning experiences to guarantee a seamless user experience. Monitor course availability and resolve content-related issues as necessary. Upload, organize, and maintain internal enablement content. Ensure learning assets remain current, easily accessible, and aligned with business needs. Support content governance and version control practices.

⛳️ Requirements

• 2–3 years of experience in learning operations, program coordination, customer support, education services, or a similar field.

• Outstanding organizational skills with a keen attention to detail.

• Excellent written and verbal communication abilities, capable of conveying information clearly and professionally to diverse audiences.

• Ability to juggle multiple priorities and workflows in a fast-paced setting.

• Comfortable using various systems and tools, including LMS platforms, shared inboxes, and scheduling applications.

• Proactive, customer-centric mindset with a passion for enhancing processes and user experiences.

• Preferred Qualifications: Experience with Learning Management Systems (LMS) such as Docebo, Seismic, or similar platforms. Familiarity with academic program administration and student verification tools like SheerID. Experience supporting internal training, onboarding, or enablement programs. Exposure to learning analytics, reporting, or dashboard management.

🏝️ Benefits

• Professional development opportunities

• Commitment to a diverse, equitable, and inclusive workplace