Learning Experience Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with technical Subject Matter Experts to define role-specific competencies, workflows, business requirements, and performance expectations.

• Acquire knowledge of intricate software products and technical workflows, converting them into scalable, learner-focused educational experiences.

• Develop learning objectives, learning paths, hands-on labs, simulations, assessments, and performance-driven learning experiences.

• Create self-paced learning materials, instructor-led training assets, videos, job aids, labs, assessments, and educational pathways.

• Generate course outlines, facilitator guides, learner resources, technical documentation, and enablement materials.

• Implement instructional design and adult learning principles to enhance engagement, retention, and on-the-job performance.

• Design and evaluate knowledge-based and performance-based assessments.

• Collaborate with Product and Engineering teams to ensure technical accuracy and alignment with releases and customer scenarios.

• Oversee intricate learning projects from initial concept to implementation with minimal supervision.

• Manage and maintain assigned sections of the technical enablement curriculum portfolio.

• Revise courses, labs, assessments, certifications, and supporting materials for current product releases.

• Facilitate release readiness through content reviews, updates, and communication efforts.

• Create modular, reusable learning assets and contribute to learning architecture, curriculum frameworks, and content governance.

• Ensure that content adheres to quality, accessibility, branding, and learner experience standards.

• Collaborate with stakeholders to gather requirements, validate content, and align solutions with business needs.

• Assist facilitator readiness through train-the-trainer sessions, pilot programs, workshops, and virtual labs.

• Utilize AI-assisted content development tools and identify enhancements for development processes and learner experiences.

• Contribute to team standards, templates, best practices, and innovative approaches to learning technology.

⛳️ Requirements

• 5–7 years of experience in technical training development or a related field.

• Proven experience in developing learning solutions for software, SaaS, analytics, data, cloud, or other technical products.

• Experience collaborating with technical SMEs to identify role-specific competencies and performance requirements.

• Demonstrated experience in designing technical learning solutions for technical audiences.

• Proficient in creating hands-on labs, technical exercises, assessments, and scenario-based learning experiences.

• Experience managing complex learning projects with multiple stakeholders involved.

• Strong expertise in instructional design and curriculum development.

• Ability to define learning objectives that support business outcomes and measurable job performance.

• Proficient in understanding, analyzing, and simplifying technical concepts for diverse audiences.

• Experience utilizing authoring tools such as Articulate Rise, Storyline, Camtasia, or similar technologies.

• Strong project management and stakeholder management capabilities.

• Excellent written communication and content development skills.

• Strong skills in requirements gathering, technical discovery, and stakeholder interviewing.

• Ability to quickly learn, test, and demonstrate complex software products and workflows.

• Skilled in translating technical workflows into guided labs, simulations, assessments, and performance-driven learning experiences.

• Comfortable collaborating with technical SMEs, Product teams, and Engineering partners.

• Proven ability to leverage AI-assisted tools for content development, research, review, and maintenance.

• Capable of independently troubleshooting, validating, and enhancing learning activities and assessments.

• Preferred: experience in facilitating virtual technical workshops, hands-on labs, or train-the-trainer sessions.

• Preferred: experience in developing software enablement or technical product training.

• Preferred: experience in supporting onboarding, adoption, customer education, or enablement programs.

• Preferred: familiarity with analytics, automation, AI, cloud platforms, or developer-focused technologies.

• Preferred: experience in developing certification programs and performance-based assessments.

• Must be able to comply with U.S. export controls.

🏝️ Benefits

• Employees may be eligible for a bonus or commission.

• Medical benefits.

• Retirement benefits.

• Financial benefits.

• Wellness benefits.

• Paid time off.

• Employee discounts.

• Reasonable accommodations during the recruitment process.

• Commitment to an equal employment opportunity workplace.