Learning & Content Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs.

• Write, edit, and enhance process documentation, job aids, call scripts, and internal communications for employees and caregivers.

• Oversee the structure of SharePoint sites to ensure content is organized, searchable, and up to date.

• Collaborate with subject matter experts to document changing processes and best practices.

• Establish governance for content maintenance, version control, and integration of user feedback.

• Manage the Learning Management System (LMS), including course uploads, learner enrollments, compliance tracking, and system configurations.

• Troubleshoot LMS issues, provide user support, and communicate with vendors for resolutions.

• Partner with the Salesforce team to uphold LMS integrations and ensure reporting accuracy.

• Maintain automated learning pathways, reminders, and certifications.

• Generate reports and analyze training data, course engagement, and learner feedback.

• Create training content, infographics, job aids, and microlearning modules.

• Assist with e-learning course design utilizing Articulate Rise, Vyond, and other industry-standard tools.

• Collaborate with trainers and SMEs to produce engaging materials that align with adult learning principles.

• Support live and virtual training sessions by managing learning assets and providing post-session resources.

⛳️ Requirements

• Bachelor’s degree in a related field such as Instructional Design, Education, or Communications; equivalent professional experience is also acceptable.

• A minimum of 3 years of experience in knowledge management, LMS administration, instructional design, or technical writing.

• Experience in healthcare or a similar industry is highly preferred.

• Strong experience managing SharePoint, LMS platforms, and internal documentation tools.

• Proficient in SharePoint administration and content management.

• Experience with LMS administration, including platforms like Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar systems.

• Proficient in Microsoft Office Suite: Excel, PowerPoint, Word, and Teams.

• Skilled in content authoring tools such as Articulate, Vyond, and Camtasia.

• Basic HTML or SharePoint customization skills are advantageous.

• Exceptional writing and editing skills; ability to distill complex processes into clear, easily digestible content.

• Capable of managing multiple projects while ensuring content remains accurate and current.

• Ability to identify gaps, propose solutions, and implement improvements.

• Capacity to work cross-functionally with stakeholders in HR, Compliance, Operations, and IT.

• Data-driven mindset; adept at using metrics to assess content effectiveness and enhance knowledge-sharing strategies.

• Willingness to travel occasionally to any FreedomCare location nationally when required.

🏝️ Benefits

• Competitive compensation.

• Medical benefits.

• Retirement plans.

• Wellness programs.

• Fun company events.

• Ongoing learning opportunities to advance your career.

• Remote work arrangement.

• Opportunities for professional growth and development within the role.