Learning and Development Specialist

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Perform comprehensive assessments of training needs and capabilities across the organization.

• Identify skill deficiencies through performance evaluations, customer insights, coaching results, quality metrics, and leadership feedback.

• Analyze capability requirements across various customer accounts and technical fields.

• Set annual and quarterly learning priorities that align with the needs of the organization.

• Develop structured learning pathways that encompass technical, professional, customer service, and leadership development.

• Create onboarding programs and specific learning roadmaps that correspond with career advancement.

• Produce facilitator guides, participant workbooks, assessments, practical exercises, and additional supportive materials.

• Design blended learning solutions that integrate workshops, self-paced materials, videos, and coaching activities.

• Lead engaging instructor-led workshops both virtually and in-person.

• Coordinate with subject matter experts to present specialized technical content.

• Facilitate onboarding and refresher training based on performance indicators and customer feedback.

• Provide managers with coaching resources that reinforce learning outcomes.

• Promote continuous learning and boost participation in voluntary learning programs.

• Launch learning campaigns, challenges, recognition programs, and development initiatives.

• Integrate learning within one-on-one discussions, coaching sessions, and performance reviews.

• Transform coaching themes into scalable learning programs to address behavioral and performance trends.

• Establish technical capability frameworks and learning pathways.

• Support certification and technical development initiatives.

• Create customized learning solutions tailored to customer-specific requirements and assist with customer onboarding.

• Assess participant feedback, knowledge retention, behavioral changes, customer satisfaction, productivity, quality, and overall performance.

• Report learning outcomes and return on investment to leadership.

• Develop individual development plans and evaluate deployment readiness for bench team members.

• Design and execute Guild learning initiatives, workshops, technical demonstrations, and knowledge-sharing sessions.

• Create an annual Guild learning calendar and evaluate the effectiveness of Guild learning programs.

• Establish capability frameworks, repeatable training needs analysis, efficient learning pathways, and measurable learning outcomes.

⛳️ Requirements

• A minimum of 3 years of experience in Learning & Development, Organizational Development, or Corporate Training.

• Proven experience in conducting training needs analysis and identifying skills and capability gaps.

• Demonstrated experience in designing and implementing learning programs from concept to delivery.

• Exceptional facilitation and presentation abilities.

• Experience in creating training materials, learning resources, assessments, and practical activities.

• Capacity to drive learning engagement and continuous development initiatives.

• Strong skills in stakeholder management and cross-functional collaboration.

• Excellent written and verbal communication skills in English.

• Ability to analyze data and identify trends in capability, behavior, and performance.

• Strong organizational, project management, and prioritization skills.

• Experience in a BPO, IT services, or professional services environment is preferred but not mandatory.

• Experience in supporting remote or distributed teams is preferred but not mandatory.

• Qualifications in Learning & Development, Adult Education, Human Resources, or Organizational Development are preferred but not mandatory.

• Experience in developing blended learning solutions is preferred but not mandatory.

🏝️ Benefits

• Compensation in Australian Dollars.

• Medical insurance from day one for you and your spouse (or parents if unmarried).

• Generous OPD coverage for doctor visits and all medical needs.

• Home office setup allowance.

• Internet allowance.

• Gym & wellness allowance.

• Regular team events and engagement activities.

• Diji Assist – Mental health and counseling support.

• Reimbursement for industry certifications.

• Open-door culture.

• Flexible work options – home or office.

• Rewards and recognition.

• Christmas and financial year-end parties.