Lead Workfront System Administrator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Administer, configure, and sustain Adobe Workfront.

• Oversee portfolios, programs, groups, teams, layouts, custom forms, queues, workflows, and permissions.

• Ensure the platform's stability, scalability, data integrity, and compliance with governance standards.

• Monitor system performance and pinpoint opportunities for optimization.

• Provide support for Workfront Planning and associated workflow technologies.

• Collaborate with stakeholders to comprehend processes, challenges, and operational objectives.

• Lead workflow discovery and requirements-gathering sessions.

• Document current and future state processes and suggest improvements.

• Convert business requirements into Workfront configurations, workflow designs, automation, and reporting solutions.

• Design and manage reports, dashboards, executive metrics, and data governance standards.

• Conduct audits and reviews of data quality.

• Design, develop, maintain, and monitor Workfront Fusion automations and integrations.

• Troubleshoot issues related to automation and integrations.

• Act as the primary escalation point for Workfront support and troubleshooting matters.

• Handle user administration, permissions, access controls, and license allocation.

• Create and deliver user training, onboarding materials, best practices, and support documentation.

• Encourage platform adoption and collect user feedback.

• Assess Workfront releases and new platform capabilities.

• Coordinate the testing, validation, and deployment of system changes.

• Maintain platform documentation, governance standards, process maps, and solution designs.

• Identify opportunities to leverage automation, AI, and emerging technologies to enhance workflow efficiency.

⛳️ Requirements

• Over 5 years of experience in Adobe Workfront administration within a complex business environment.

• Proven experience in designing and implementing workflow solutions, process enhancements, and automation projects.

• Advanced proficiency in Adobe Workfront administration, configuration, reporting, and workflow design.

• Experience in building and maintaining Workfront Fusion automations and integrations.

• Solid understanding of business process improvement, workflow optimization, and operational excellence principles.

• Proficient in text mode reporting, dashboards, custom forms, request queues, and workflow configuration.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Capability to translate business requirements into scalable system solutions.

• Excellent communication, facilitation, and stakeholder management skills.

• Experience in delivering user training and promoting platform adoption.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Customer-focused mindset dedicated to service excellence and continuous improvement.

• Preferred experience with Workfront Fusion, integrations, APIs, and workflow automation.

• Preferred background in supporting enterprise marketing operations or business process management initiatives.

• Workfront Planning experience is preferred.

• Adobe Workfront certifications are considered a plus.

• A Bachelor's degree in Business, Marketing, Information Systems, Management, or a related field is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Wellness programs.

• Health savings accounts.

• Flexible spending accounts.

• 401(k) plan with company match.

• Employee stock purchase program.

• 11 paid holidays.

• 18 PTO days annually.

• Volunteer time off.

• 6 weeks of 100% paid parental leave (where applicable, except in states offering paid family leave).

• Learning opportunities to support career growth and success.

• A diverse, equitable, and inclusive culture.