Lead Travel Consultant, German Speaking

This is a fully remote position, open to applicants in India.

📋 Description

• Provide travel advice and arrange trips for corporate clients, including both individuals and groups.

• Organize and book domestic and international business travel, including air, road, rail, and lodging.

• Utilize Global Distribution Systems such as Sabre, Apollo, Amadeus, and/or Galileo.

• Engage with customers via telephone, chat, email, and/or back-office systems.

• Offer proactive travel recommendations and promote additional services while following company travel policies.

• Operate independently and collaboratively to achieve business and account-specific objectives.

• Address customer dissatisfaction through outstanding phone and email support.

• Act as the primary contact for customers throughout the resolution process.

• Set achievable expectations for customers and communicate solutions clearly.

• Clarify complex situations and convey difficult news while ensuring customer satisfaction and trust.

⛳️ Requirements

• Prior experience in the travel industry, particularly in business travel.

• Knowledge of fares and ticketing regulations for cars, flights, and hotels.

• Dedication to excellence in client service, with a proactive approach to anticipating needs.

• Proficient in Global Distribution Systems, especially Amadeus.

• Fluent in both written and spoken German.

• High proficiency in English (mandatory).

• Strong attention to detail.

• Integrity and capability to safeguard personal traveler information.

• Comprehensive understanding of the travel sector, encompassing business travel, leisure travel, and airline reservations.

• Ability to swiftly and independently resolve customer issues.

• Team-oriented attitude and receptiveness to constructive feedback.

• Willingness to work European market shifts: 11:30 AM–8:30 PM or 12:30 PM–9:30 PM, depending on daylight saving time.

🏝️ Benefits

• Customized flexible benefits according to each country.

• Health and welfare insurance plans.

• Retirement programs.

• Parental leave.

• Assistance for adoption.

• Wellbeing resources for employees and their immediate family.

• Weekly travel discounts from leading travel providers for flights, hotels, cruises, and car rentals.

• Access to over 20,000 courses available on the learning platform.

• Leadership development courses.

• Internal candidates receive priority for new job openings.

• Participation in Global INclusion Groups.

• Reasonable accommodations for qualified individuals with disabilities.