Lead, Technical Support

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the operations of Treasury and Cash Management.

• Oversee payment processing, bank statement integration, scheduled tasks, and access controls for banking portals.

• Act as a liaison among Treasury Operations, business users, banking partners, and technical support teams.

• Deliver operational assistance.

• Conduct access and reconciliation tasks.

• Examine issues and facilitate incident resolution.

• Aid in ensuring regulatory and audit compliance throughout Treasury systems and banking portals.

⛳️ Requirements

• Exceptional problem-solving, analytical, and critical-thinking abilities.

• Strong communication and presentation skills for both technical and non-technical audiences.

• Capability to handle multiple projects concurrently with meticulous attention to detail.

• Understanding of incident and problem management methodologies.

• Proficient in job scheduling and monitoring applications.

• Advanced skills in Microsoft Excel.

• Knowledge of access management and reconciliation procedures.

• Familiarity with bank statements, payment processing, and cash management principles.

• Experience using ticketing systems like ServiceNow or comparable platforms.

• Preferred experience with Treasury Management Systems (TMS).

• Preferred knowledge of SWIFT, MT940, CAMT, ISO 20022, or bank connectivity.

• Preferred experience with FIS (Trax, Integrity, eBAM) and Moody's eCredit.

• Preferred background in banking portal administration.

• Preferred experience with Power BI, Power Automate, SQL, or automation technologies.

🏝️ Benefits

• Flexible and supportive work environment.

• Well Be programs that promote financial, mental, physical, and social well-being.

• Tailored development goals.

• Ongoing feedback.

• Certification opportunities with Microsoft, Google, and Amazon.

• Coaching and practical learning experiences.

• Access to innovative learning opportunities.

• Tools for career path development.