Lead Solutions Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Spearhead Strategic Product Evaluations

• Collaborate with Account Executives throughout the sales process to assist prospects in understanding how haku can address their business challenges.

• Lead discovery-driven demonstrations, technical discussions, workshops, and executive presentations that align platform capabilities with business outcomes.

• Oversee Enterprise Demonstration Strategy

• Create engaging demonstration experiences that highlight haku's value for various buyer personas and use cases.

• Continuously enhance demo environments, storytelling, and presentation techniques to boost buyer engagement and increase win rates.

• Mentor and Develop Solutions Engineers

• Act as a mentor and leader for Solutions Engineers throughout the organization.

• Establish best practices, enhance demo quality, provide coaching, and contribute to the long-term growth of the Solutions Engineering function.

• Represent the Voice of the Customer

• Collaborate closely with prospects, customers, Customer Experience, and Sales to identify recurring trends, product gaps, and opportunities.

• Ensure that customer feedback is effectively communicated to Product leadership and integrated into future planning.

• Product & Go-to-Market Collaboration

• Work closely with Product Management and Product Marketing to ensure that customer insights inform product strategy, positioning, messaging, and go-to-market execution.

• Assist in launch readiness for new features and functionality by developing demonstrations, enablement materials, training content, and customer-facing assets.

• Contribute to competitive intelligence initiatives by collecting market feedback and identifying trends that influence customer purchasing decisions.

• Serve as a vital voice of the customer, ensuring that feedback from prospects, customers, Sales, and Customer Experience teams is effectively shared across the organization.

• Propel Product Readiness and Enablement

• Maintain a close connection with product development and upcoming releases.

• Ensure that Sales and Customer Experience teams are informed about new functionalities, positioning, competitive differentiation, and best practices.

• Support Strategic Deals

• Act as a trusted advisor during complex buying cycles.

• Assist in navigating technical evaluations, solution design dialogues, stakeholder alignment, and executive-level discussions that ultimately enable haku to secure new business.

• Contribute to Building the Future of the Function

• As we expand rapidly, this role will play a crucial part in defining the operational framework of Solutions Engineering at haku.

• You will have the chance to influence processes, tools, documentation, onboarding, and the overall evolution of the team.

⛳️ Requirements

• 5+ years of experience in a Solutions Engineer, Sales Engineer, Solutions Consultant, Product Specialist, or similar pre-sales role within a SaaS organization.

• Experience in supporting enterprise and complex mid-market software sales cycles involving multiple stakeholders and decision-makers.

• Proven capability to lead product demonstrations, workshops, discovery sessions, technical evaluations, and executive presentations.

• Experience collaborating closely with Account Executives to formulate deal strategies and progress opportunities through the sales process.

• Strong business acumen with the ability to align technical solutions to customer objectives and business outcomes.

• Outstanding communication, presentation, and stakeholder management abilities.

• Experience in mentoring, coaching, or leading other Solutions Engineers, Product Specialists, or pre-sales professionals.

• Excellent organizational skills with the capacity to manage multiple priorities in a fast-paced, high-growth environment.

• Self-motivated with a high degree of intellectual curiosity and a commitment to continuous learning and improvement.

• Preferred Qualifications:

• Experience collaborating with Product Management and Product Marketing teams on product launches, positioning, customer feedback programs, or sales enablement initiatives.

• Experience in creating or contributing to demo assets, competitive intelligence, product training, enablement content, or customer-facing educational materials.

• Ability to translate customer feedback, market trends, and competitive insights into actionable recommendations for Product, Marketing, and Go-to-Market teams.

• Familiarity with CRM platforms, ecommerce solutions, fundraising technology, payment processing, event management software, or marketing automation platforms.

• Experience working with nonprofit organizations, fundraising programs, endurance events, or mass participation event technology.

🏝️ Benefits

• Flexible PTO + paid holidays.

• Comprehensive benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance).

• 401k with employer matching (after 90 days).

• Hybrid or Remote work model.

• Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year).

• Professional Development Reimbursement (after 6 months).

• Monthly credit towards wellness activities (gym, meal plans, mental health costs).

• Complimentary access to wellness subscriptions, mental health, and financial planning platforms.

• Discounted rates for pet insurance and voluntary life insurance, along with exclusive employee discounts through Perkspot.

• Company-paid parking in the heart of Brickell.

• State-of-the-art Apple computer and accessories.

• Wellness activities, happy hours, and company-wide fun events.

• Premium office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more.