Lead Solution Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with Sales and Customer Success as the primary product expert and technical advisor for the account team.

• Gain a comprehensive understanding of the Gong platform to effectively demonstrate and explain the technology to various user types.

• Act as a trusted advisor to both prospects and customers, ensuring they achieve the desired business outcomes and value from our Gong technology, including quantifying business value.

• Support prospects and customers with business assessments such as Proofs of Concept (POCs) and Pilots.

• Develop content that helps customers utilize Gong for specific use cases.

• Build and deliver outcome-based demonstrations and solution architecture diagrams for customers facing highly complex use cases.

• Translate complex business and technical requirements into simple explanations.

• Assist with Requests for Proposals (RFPs) and questionnaires within the sales cycle context.

• Help remove bottlenecks by collaborating cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) to close deals effectively.

• Partner with and support Marketing in demand generation initiatives such as webinars, conferences, and events.

• Contribute reusable resources to the Sales Engineering team and the broader company.

• Work closely with Product Marketing, Product Management, and Engineering to provide customer feedback that influences our product roadmap and go-to-market strategies.

⛳️ Requirements

• Over 8 years of customer-facing experience in a solution engineering role (pre-sales) or a combination of solution engineering and related experience.

• Familiarity with sales technology, including CRMs, cloud architecture, or telephony/web conferencing systems.

• Knowledge of data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is advantageous.

• Awareness of security and privacy considerations related to SaaS systems.

• Understanding of key sales personas and workflows (such as forecasting and prospecting) within a go-to-market organization.

• Exceptional verbal and written communication skills.

• Strong interpersonal and teamwork capabilities.

• Ability to simplify complex concepts!

🏝️ Benefits

• We provide Gongsters with a range of medical, dental, and vision plans tailored to meet the needs of you and your family.

• Wellbeing Fund - a flexible wellness stipend to promote a healthy lifestyle.

• Mental Health benefits that include covered therapy and coaching.

• A 401(k) program to help you prepare for your future.

• An education and learning stipend for personal growth and development.

• Flexible vacation time to encourage a healthy work-life balance.

• Paid parental leave to support you and your family.

• Company-wide recharge days each quarter.

• A work-from-home stipend to help you thrive in a remote work environment.