Lead Software Engineer

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee the architecture, delivery, configuration, development, integrations, licensing coordination, production support, enhancements, and governance for the CRM platform, including Salesforce and potential future Microsoft Dynamics.

• Direct the architecture, development, maintenance, modernization, and technical upgrades of web applications utilizing .NET frameworks, ReactJS, Angular, Kentico, APIs, and related technologies.

• Manage ITSM platform capabilities and operational workflows via Zoho ServiceDesk Plus, encompassing service requests, incident management, reporting, integrations, and automation.

• Design and facilitate enterprise application integrations across CRM, ITSM, web applications, databases, APIs, middleware, and other business systems.

• Provide technical leadership to both onsite and offshore engineers through solution guidance, design and code reviews, troubleshooting, task coordination, delivery oversight, and mentoring.

• Collaborate with business, IT, and vendor stakeholders to clarify requirements, assess solutions, document needs, coordinate efforts, and deliver application functionalities.

• Foster practices in Agile, SDLC, DevOps, source control, CI/CD, automated deployment, testing, release management, documentation, and production-readiness.

• Utilize AI-enabled development methodologies to enhance productivity, code quality, testing, documentation, troubleshooting, and delivery efficiency.

• Oversee platform licensing, access, renewals, utilization reviews, vendor communications, and related administration tasks.

• Ensure the reliability, security, performance, monitoring, troubleshooting, issue resolution, change control, and supportability of applications.

• Maintain comprehensive architecture notes, process documentation, system procedures, installation and troubleshooting guides, development standards, and support handoff materials.

• Stay updated on Salesforce, Microsoft Dynamics, Zoho ServiceDesk Plus, Kentico, .NET, ReactJS, Angular, APIs, Azure, DevOps, AI-enabled development, and integration technologies.

⛳️ Requirements

• Bachelor's degree in computer science or information technology, or at least 10 years of relevant experience in the field.

• Capability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.

• Proficiency in writing reports, business correspondence, and procedure manuals.

• Ability to present information and address queries from managers, clients, customers, and the public.

• Excellent phone etiquette for managing internal and external customer issues.

• Competence in working with probability, statistical inference, geometry, trigonometry, fractions, percentages, ratios, and proportions.

• Capacity to work independently, show initiative and analytical skills, and communicate effectively both verbally and in writing.

• Strong attention to detail and organizational abilities.

• Aptitude to work with minimal supervision and direction.

• Capability to function in a fast-paced professional office and laboratory environment.

• Proficient with CRM platforms such as Salesforce and Microsoft Dynamics.

• Solid understanding of full-stack development technologies, including .NET frameworks, ReactJS, Angular, Kentico, APIs, and frontend/backend development concepts.

• Familiarity with Zoho ServiceDesk Plus.

• Experience with relational databases, SQL, data modeling, performance tuning, security, logging, reporting, and best practices for supportability.

• Knowledge of integration technologies, APIs, middleware, and enterprise system connectivity.

• Experience with SDLC, Agile methodologies, DevOps, source control, CI/CD pipelines, automated deployments, release management, quality assurance, testing, documentation, and production support tools.

• Working knowledge of AI-enabled development tools and coding assistants.

• Proficiency in Microsoft Office, collaboration tools, documentation tools, and business productivity applications.

🏝️ Benefits

• Engaging, stimulating, and rewarding work opportunities.

• A learning and growth-oriented environment that encourages reaching full potential.

• A collaborative team-oriented work atmosphere.

• Equal employment opportunities and benefits.