Lead Site Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the identification, facilitation, and resolution of critical technology, product, and security incidents.

• Oversee major incident responses and act as a subject matter expert in Docusign's incident management processes.

• Manage strategic initiatives while maintaining clear communication with stakeholders, including executive leadership.

• Independently address challenging incidents.

• Foster Docusign's service excellence practice through operational discipline, engineering principles, and best practices in automation.

• Enhance availability, reliability, and scalability of services.

• Participate in a rotational 24x7x365 shift schedule.

• Monitor and assess high-level incident data for anomalies and correlations.

• Provide insights on incident trends and recommend solutions for improvement.

• Report directly to the Senior Director of Site Reliability Engineering as an individual contributor.

⛳️ Requirements

• A minimum of 12 years of experience in Incident Management or Site Reliability Engineering, including leading major incidents and handling high-severity situations.

• Proficient with Incident Management tools.

• Strong programming abilities.

• Experience in troubleshooting techniques and problem-solving within a 24x7x365 environment.

• Exceptional verbal and written communication skills.

• Capability to create and deliver effective business presentations.

• Advanced skills in problem identification, judgment, resolution, and decision-making.

• Strong interpersonal skills to work across various levels and disciplines.

• Ability to influence and manage stakeholders without direct authority.

• Must be authorized to work in the United States on a full-time, permanent basis without current or future sponsorship.

🏝️ Benefits

• Company bonus plan for non-sales roles, calculated as a percentage of eligible wages and dependent on company performance.

• Restricted Stock Units (RSUs).

• Paid time off and paid company holidays based on regional policies.

• Up to six months of paid parental leave following birth, adoption, or foster care placement.

• Comprehensive health benefits plans, including options for 100% employer-paid and minimal employee-contribution plans starting from day one.

• Retirement and pension programs with potential employer contributions.

• Access to coaching, online courses, and education reimbursement.

• Paid compassionate care leave for the loss of a loved one and other significant life events.

• Reasonable accommodations for qualified individuals with disabilities and for religious practices.