Lead, Program Management – In-Service

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Oversee and direct maintenance and sustainment operations, as well as maintenance personnel, for a fleet of three G550 aircraft.

• Ensure the operational readiness of the aircraft and the success of missions.

• Collaborate with cross-functional teams to enhance and sustain platform performance.

• Utilize extensive knowledge of G550 aircraft maintenance to bolster maintenance and operational efficiency.

• Evaluate maintenance data and reports to achieve mission availability goals.

• Participate in flights as necessary to support mission operations and system maintenance.

• Guarantee adherence to Flight and Ground Operations safety and regulatory standards.

• Act as the primary contact and authority for customer service issues.

• Maintain consistent communication with clients and the Customer Account Team.

• Facilitate customer service and support across the global organization.

• Oversee budgets, timelines, and risk management strategies.

• Provide resolutions to customer concerns and coordinate with internal functional teams.

• Convey and clarify technical and operational processes for both internal and external stakeholders.

• Manage complex, strategically significant initiatives involving large cross-functional teams.

⛳️ Requirements

• Bachelor's Degree in a relevant field with a minimum of 9 years of relevant experience, or a graduate degree with at least 7 years of related experience.

• Alternatively, a minimum of 13 years of relevant experience without a degree.

• Capability to obtain and retain eligibility for a security clearance to access U.S. classified information.

• Ability to fly on G550 aircraft to assist with mission operations.

• Experience in developing and executing maintenance and sustainment strategies.

• Proficient in managing budgets, schedules, and risk management plans.

• Strong leadership and team management abilities.

• Exceptional communication, relationship-building, interpersonal, and problem-solving skills.

• Preferred: 6+ years of experience as an In-Service Account Manager or Program/Project Manager in an international context.

• Preferred: 6+ years of customer support or program/project management experience in commercial or military aviation/aerospace.

• Desired background in DOD, Special Operations, Airborne Law Enforcement, or related fields.

• Comprehensive understanding of the job area and advanced project management expertise.

• PMP certification is a plus.

• Experience in troubleshooting electronic and mechanical systems.

• Familiarity with international customers or business partners.

• Understanding of strategic business planning processes.

• Knowledge of aerospace/military maintenance planning concepts is advantageous.

• Desired knowledge of ITAR and Federal Acquisition Regulations (FAR).

• Preferred familiarity with government contracting.

• Understanding of contract terms and conditions and subcontract management.

• Proven track record of providing comprehensive and innovative customer solutions.

• Strong presentation, organizational, and time-management skills.

• Excellent analytical and querying abilities.

• Proficient in negotiation and conflict resolution.

• Experience with MS Office applications, including Word and Excel, as well as specialized software testing programs.

• Demonstrated success working independently or with minimal supervision.

• Experience in prioritizing and managing multiple projects simultaneously.

• Ability to thrive in a fast-paced, service-oriented environment.

• Willingness to travel domestically and internationally on short notice, up to 10% of the time.

🏝️ Benefits

• 9/80 work schedule with every other Friday off.

• Health insurance coverage.

• Disability insurance options.

• 401(k) matching program.

• Flexible spending accounts available.

• Employee assistance program (EAP) offered.

• Education assistance provided.

• Parental leave policy.

• Paid time off benefits.

• Company-paid holidays.