Lead Product Manager, Customer Experience – EMR Integrations

This is a fully remote position, open to applicants in Utah.

📋 Description

• Define and steer Myriad’s long-term product strategy for customer-facing EMR integrations, predominantly Epic.

• Set priorities that balance customer demands, business goals, technical feasibility, and platform value.

• Lead the planning of the roadmap and provide investment recommendations for integration, workflow, and interoperability capabilities.

• Identify trends in the market, regulations, interoperability, and healthcare technology.

• Construct data-driven business cases and align senior stakeholders on priorities, risks, and trade-offs.

• Advocate for customer experience throughout ordering, results delivery, clinical decision support, and follow-up workflows.

• Collaborate with strategic customers, clinicians, and health systems to comprehend needs and shape product direction.

• Define principles of customer experience and outcome measures.

• Direct product strategy for EMR integration capabilities and the broader EMR ecosystems.

• Guide priorities for interoperability across HL7, FHIR, APIs, discrete data exchange, and clinical workflows.

• Work with Engineering and EMR Technology on technical strategies, scalability, and platform investments.

• Propel initiatives that boost adoption, enhance workflow fit, and deliver customer value.

• Establish standards and best practices for customer-centric integration design.

• Act as the primary product leader across Product, Engineering, Clinical, Commercial, Operations, and Customer Success.

• Influence senior leadership through customer insights, strategic recommendations, and business impact analysis.

• Define success metrics at the portfolio level and assess investments using both quantitative and qualitative insights.

• Develop executive-level reports and recommendations.

• Mentor Product Managers and cross-functional partners.

• Advance product management standards for roadmaps, prioritization, discovery, and outcome measurement.

• Encourage innovation, accountability, continuous learning, and hands-on delivery.

• Serve as a subject matter expert in customer experience, interoperability, and digital health workflows.

• Eliminate barriers and deliver meaningful outcomes.

⛳️ Requirements

• Bachelor’s degree required in business, healthcare, informatics, engineering, or a related field.

• 8+ years of experience in product management, digital health, healthcare technology, interoperability, or related disciplines.

• 5+ years of experience implementing, improving, or supporting EMR workflows in a health system, vendor, consulting, or clinical lab setting.

• Experience with multiple EMR vendors is preferred.

• Proven success in leading complex product strategies and cross-functional initiatives with enterprise-wide implications.

• Extensive experience in healthcare interoperability, clinical workflows, and scalable technical integrations across EMR ecosystems.

• Established ability to influence senior leaders and align stakeholders in complex environments.

• Understanding of product management practices, including discovery, requirements definition, prioritization, and delivery.

• Strong analytical and problem-solving capabilities.

• Exceptional written, verbal, and presentation skills.

• Ability to collaborate across teams and influence stakeholders without direct authority.

• Strong organizational skills and meticulous attention to detail.

• Advanced expertise in product management covering strategy, portfolio planning, prioritization, discovery, delivery, and outcome measurement.

• Profound understanding of HL7, FHIR, APIs, and EMR integration methods.

• Strategic, analytical, and commercially oriented, with robust business acumen.

• Demonstrated leadership, mentoring, and coaching abilities.

• Experience in regulated healthcare, diagnostics, life sciences, or health technology organizations is strongly preferred.

• Ability to sit and work at a computer for extended periods.

• Capability to use hands for typing, handling documents, and operating office equipment.

• Proficiency in effective communication in both written and verbal formats.

• Ability to occasionally lift and carry lightweight materials up to 20 lbs.

🏝️ Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.

• Reasonable accommodations for religious practices, beliefs, and mental or physical disabilities.

• Travel to off-site locations as needed for meetings or training sessions.