Lead Product Manager, Consumer Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete consumer journey from the initial booking to the entire customer relationship lifecycle.

• Establish the vision and strategic roadmap for the consumer experience.

• Collaborate with engineers, designers, data/applied science partners, marketing, and operations to deliver products.

• Manage onboarding, search and discovery, property information, scheduling, reviews and recommendations, cancellations and re-engagement, cross-selling, and personalization.

• Assess how AI can influence the consumer experience and responsibly implement AI-driven features.

• Develop tailored plans based on each household's property, schedule, seasonal changes, and specific needs.

• Enhance customer retention, lifetime value, and overall satisfaction.

• Ensure alignment of expectations between customers and Pros prior to service appointments.

• Work closely with the Product Manager overseeing the Pro experience.

• Conduct evaluations, review transcripts, and prototype using LLMs.

• Report directly to the Senior Director of Product.

• Present a clear vision for 1–2 years ahead along with a robust roadmap for the next 6–12 months.

⛳️ Requirements

• 6+ years of experience as a product manager for consumer-facing products.

• Proven track record of launching at least one B2C product at scale.

• Demonstrated history of achieving exceptional outcomes.

• Experience in launching AI-enhanced consumer products.

• Familiarity with agentic or AI-driven consumer experiences.

• Customer-centric mindset utilizing reviews, support interactions, and funnel metrics.

• Strong systems-thinking capabilities across customers, Pros, pricing, and operations.

• Marketplace experience is advantageous.

• Proven ability to deliver personalized experiences.

• Proficiency in product analytics, funnel analysis, and retention cohort analysis.

• Strong capability to prioritize tasks and advocate for those priorities.

• Close collaboration with design teams.

• Bachelor's degree in business, analytics, engineering, design, or a related field, or equivalent practical experience.

• 6+ years of product management experience specifically with consumer-facing products.

🏝️ Benefits

• Equity as a significant component of product management compensation.

• Comprehensive medical, dental, and vision coverage.

• Fully remote position (within the US).

• Flexible paid time off (PTO).