Lead Product Analyst, CDS Adoption & Engagement

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Establish and uphold metrics for adoption, engagement, funnel, and usage concerning CDS products.

• Extract and analyze product usage data to evaluate clicks, actions, user journeys, drop-offs, cohorts, segments, and usage patterns.

• Assess user engagement to identify which interactions lead to subsequent actions and pinpoint areas where workflows may stall.

• Create dashboards and regular reports to assist product teams in tracking product performance and user behavior.

• Collaborate with Product Managers to set success metrics for launches, pilots, MVPs, and experiments.

• Uncover insights that guide roadmap priorities, UX enhancements, content requirements, commercialization, and adoption strategies.

• Enhance instrumentation and metric definitions to ensure teams have access to reliable, high-quality product data.

• Convert analyses into straightforward recommendations for product, leadership, commercial, and customer-facing teams.

• Assist product teams in understanding how clinicians and care teams interact with UpToDate's clinical decision support products.

⛳️ Requirements

• A minimum of 5 years of experience in product analytics, data analytics, business analytics, product operations, or a similar role.

• Strong capability to independently write queries using SQL or equivalent data-querying tools.

• Proven experience in analyzing adoption, engagement, funnel metrics, click behavior, cohorts, segments, and usage patterns, and generating insights that enhance product development strategies.

• Comfort with event-level product telemetry, data models, and dealing with imperfect instrumentation.

• Ability to transform ambiguous product inquiries into structured analyses and actionable insights.

• Experience in creating dashboards, regular reports, or self-service product analytics views.

• Excellent communication skills with the ability to clearly convey data insights to non-technical stakeholders.

• Experience working closely with Product, Engineering, Design, Analytics, Commercial, or Customer Success teams.

• Preferred experience in healthcare, clinical workflows, enterprise SaaS, AI-enabled products, search, content products, or decision-support tools.

• Familiarity with experimentation, A/B testing, product telemetry, event instrumentation, or customer journey analytics is preferred.

• Experience with modern data platforms and business intelligence tools is preferred.

• Preferred experience in analyzing both qualitative and quantitative feedback.

🏝️ Benefits

• Eligibility for bonuses.

• Medical, Dental, & Vision Plans.

• 401(k) plan.

• FSA/HSA options.

• Commuter benefits.

• Tuition assistance program.

• Vacation and sick leave.

• Paid parental leave.