Lead Pharmacy Technician, IPU

This is a fully remote position, open to applicants in Pennsylvania, +1 more state.

📋 Description

• Assist in the onboarding, training, and development of IPU team members, offering leadership with insights on training progress and daily performance.

• Determine training requirements and collaborate with the Education Department to develop and deliver training materials.

• Oversee workflow, staffing, and service levels, helping to coordinate resources to fulfill operational demands.

• Support scheduling, training activities, team meetings, and daily operational necessities.

• Act as a resource for queries related to IPU processes and procedures, including troubleshooting, follow-up, and resolution.

• Identify and investigate quality concerns, ensuring accurate tracking and documentation of QA efforts.

• Maintain reference materials, departmental procedures, job aids, and other operational resources.

• Communicate updates on processes, policy modifications, priorities, and operational information.

• Compile and sustain team statistics, reports, and operational documentation.

• Facilitate communication regarding outstanding issues, priorities, and operational needs across shifts and with IPU leadership.

• Provide daily operational support in the absence of the IPU Supervisor.

• Perform additional duties as assigned.

⛳️ Requirements

• Ability to work both independently and collaboratively in a dynamic environment.

• Excellent verbal and written communication abilities.

• Strong organizational skills with the capability to prioritize competing responsibilities.

• Keen attention to detail and a commitment to precision.

• Effective problem-solving and critical thinking capabilities.

• Demonstrated ownership, accountability, and reliable follow-through.

• Ability to monitor workflow and support remote team members.

• Self-motivated, proactive, and adaptable to evolving priorities and operational requirements.

• Flexible scheduling to accommodate changing business and operational needs.

• Experience in formal or informal leadership roles.

• Proficient in Microsoft Office applications and department-specific systems.

• Excellent attendance history.

• A minimum of six months of IPU experience and good standing with the company.

• Residency in Pennsylvania or Tennessee.

• Current Pharmacy Technician registration or licensure in the relevant state.

• CPhT certification is preferred.

🏝️ Benefits

• Two holidays per year.

• Remote work arrangement.

• Schedule flexibility to modify hours or days based on business and operational needs.