Lead Operations Analyst

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage the complete payment operations, which encompass invoice processing, payment disbursements, adjustments, and reconciliations, guaranteeing accuracy and promptness for all parties involved.

• Supervise payable and payment collection initiatives.

• Lead a team of payment professionals to enhance productivity and efficiency.

• Perform regular audits of payment records, vendor invoices, and adjustments to ensure adherence to company policies and industry regulations, maintaining a high standard of payment precision.

• Deliver quarterly reports to our External Reporting Team for internal financial filings.

• Assist the Right-of-Way Team and Towers/Dark Fiber Team with payment-related issues.

• Collaborate with customer service and finance teams to address payment-related inquiries and discrepancies, ensuring swift and satisfactory resolutions.

• Act as the Subject Matter Expert (SME) for payment systems and processes.

• Continuously assess and refine payment procedures, systems, and workflows to enhance efficiency.

• Leverage payment data and analytics to create detailed reports, identify trends and areas for improvement, and present insights to management.

• Coordinate with external vendors and third-party payment partners to ensure smooth integration and efficient payment processing in collaboration with internal teams.

• Ensure that payment practices comply with all legal requirements.

• Collaborate closely with finance, operations, and procurement teams to facilitate seamless communication and cooperation in payment-related matters.

⛳️ Requirements

• Bachelor's degree in Accounting, Finance, or Business Administration preferred, or equivalent work experience.

• Experience collaborating with other teams on system conversions.

• Experience with expense and capital allocations.

• Familiarity with pole, right-of-way/easement, franchise, dark fiber, and tower contracts, as well as inventory systems.

• Comprehensive knowledge of Brightspeed payment and billing systems.

• Ability to generate expense/payment reports for Poles, Right-of-Way, Towers, and Dark Fiber upon request.

• Understanding of GIS systems to evaluate data provided by vendors.

• Knowledge of telecommunications industry regulations and payment best practices.

• Strong analytical and problem-solving capabilities, with the ability to interpret data and make informed decisions.

• Excellent project management and communication abilities.

• Detail-oriented approach, ensuring high accuracy in a high-volume payment environment.

• Proficient in Microsoft Office Suite and other relevant payment software.

🏝️ Benefits

• Competitive medical, dental, vision, and life insurance.

• Employee assistance program.

• 401K plan with company match.

• Voluntary benefits.

• Paid time off.