Lead IT Service Delivery – Provisioning

This is a fully remote position, open to applicants in United States.

📋 Description

• Utilize advanced and proactive risk management techniques to anticipate and identify systemic or intricate delivery challenges, implementing preventative strategies throughout the delivery methodology.

• Promote continuous enhancement by aligning the delivery methodology with best practices from the ITIL framework.

• Provide mentorship to junior staff on advanced process execution and governance principles.

• Assume responsibility for expert resource forecasting, capacity planning, and reporting on team workload/utilization to senior management, aiming to optimize operational efficiency.

• Oversee and manage high-level, complex escalations involving customers and vendors to ensure swift resolution and positive outcomes, thereby safeguarding key relationships and revenue streams.

• Manage and coordinate large-scale implementations across Finance, Engineering, and Operations, ensuring alignment among all functional heads on project objectives.

⛳️ Requirements

• A minimum of 6 years of extensive experience in Service Delivery leadership, managing complex implementations, and addressing executive-level escalations.

• Advanced understanding and practical application of the ITIL framework in service transition and delivery management.

• Demonstrated ability to mentor staff, drive substantial process improvements, and report on high-level operational metrics.

• Profound understanding of how service delivery influences financial reporting and the capability to impact revenue realization strategy.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness programs.

• Flexible work arrangements to promote work-life balance.