Lead Epic Grand Central/Prelude Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead the support and coordination of applications within the assigned Epic focus area.

• Act as the main application representative throughout the implementation process, which includes building, configuring, testing, providing go-live support, and optimizing the application.

• Offer advanced guidance on applications and serve as an escalation point for intricate issues.

• Manage activities related to Incident, Problem, Request, and Change Management.

• Ensure that team members uphold quality standards and deliver consistent, high-quality application support.

• Utilize expert knowledge of clinical and business workflows to achieve operational goals.

• Collaborate with stakeholders and leadership to influence project outcomes and enhance system improvements.

• Mentor and coach team members, fostering creative problem-solving and a culture of continuous improvement.

⛳️ Requirements

• Current certifications in Epic Grand Central and Prelude are required.

• Online verification of Epic certifications must be provided at the time of submission.

• A minimum of a high school diploma is required, along with relevant experience.

• Proven experience in supporting Epic applications through the phases of implementation, building, testing, go-live, and optimization.

• A strong understanding of application support processes, including Incident, Problem, Request, and Change Management.

• Demonstrated ability to provide technical leadership, troubleshoot escalations, and mentor application teams.

• Comprehensive understanding of healthcare operational workflows.

• Epic Real-Time Eligibility (RTE) certification or related experience is preferred.

• An Associate's or Bachelor's degree in a related field is preferred.

🏝️ Benefits

• High possibility of contract extension.