Lead Engineer – ServiceNow, Platform, Custom Apps, Integration

This is a fully remote position, open to applicants in United States.

📋 Description

• Create customer applications for managing Work Orders, scheduling, and dispatching.

• Work closely with stakeholders to determine essential functionalities within customized ServiceNow instances.

• Improve ServiceNow event rules to guarantee accurate CMDB binding.

• Engage with technical Subject Matter Experts (SMEs) to gather environmental information that supports service mapping and event-related tasks.

⛳️ Requirements

• Proven experience as a ServiceNow Lead Engineer, concentrating on the platform, custom applications, and integrations.

• Strong understanding of and capability to communicate and implement platform features, custom applications, and integrations.

• Proficient in developing interfaces for various user audiences through custom application models or Service Portals.

• Experience in creating integrated logic and functional components that interface with ServiceNow internal services and REST APIs.

• Familiarity with service-oriented and distributed enterprise application architecture, encompassing web services, data access, persistence, and client/server systems.

• Knowledge of both credential-less and credential-based Discovery methods.

• Ability to install, configure, and integrate ServiceNow software products that focus on Discovery, Service Mapping, Certification Management, Service Graph Connectors, and Multisource CMDB.

• Skill in preventing duplicate Configuration Items (CIs) by utilizing CI identifiers.

• Capacity to enhance Horizontal Discovery through custom Infrastructure and Application Patterns.

• Knowledge and ability to configure, manage, and maintain MID servers.

• Proficiency with the command-line console for Service Mapping tasks.

• Competence in working with and migrating patterns across environments for Service Mapping.

• Expertise in configuring Identification Rules for Service Mapping.

• Understanding of the Discovery of multi-tier services, including advanced pattern configuration for Service Mapping.

🏝️ Benefits

• Healthy work-life balance.

• Collaborative and innovative culture.

• Support for professional growth.

• Commitment to diversity and inclusion.

• Equal opportunity workplace.

• Support for disability accommodations.