Lead Deployment Strategist – EMEA

This is a fully remote position, open to applicants in Germany.

📋 Description

• Build and lead a high-performing Deployment Strategist team.

• Recruit, onboard, mentor, and develop Deployment Strategists in collaboration with Forward Deployed Engineers.

• Oversee customer engagements while expanding the team.

• Own and enhance the four-phase deployment methodology: Define, Identify, Co-build, and Handover.

• Develop ROI frameworks, discovery guides, opportunity assessments, handover documents, and scalable playbooks.

• Collaborate with CSMs, AEs, Sales leadership, delivery partners, and Partnerships teams to pinpoint and validate opportunities.

• Facilitate executive discovery and ROI discussions.

• Promote customer adoption, implement production workflows, and achieve measurable business results.

• Ensure smooth transitions to Customer Success Managers and provide leadership with insights on engagement, ROI, and expansion.

• Establish readiness, certification, and quality standards for partner Deployment Strategists.

• Work with FDEs, Product, and Engineering to address customer feedback, technical gaps, feature requests, and integrations.

⛳️ Requirements

• 7+ years of experience in customer-facing roles such as professional services, solutions consulting, implementation, or customer success within a software company.

• 2+ years of experience in leading, coaching, and developing customer-facing teams.

• Proven experience in building or scaling a deployment, implementation, or professional services function.

• Expertise in leading executive discovery, constructing ROI cases, and securing buy-in from enterprise stakeholders.

• Proficient in discussing workflow automation, integrations, and AI use cases with technical stakeholders.

• Ability to work closely with engineers without the necessity of coding.

• Experience in defining success metrics, scalable methodologies, and repeatable playbooks.

• Customer-outcome oriented with a focus on measurable adoption and long-term value.

• Familiarity with n8n or other workflow automation, integration, or low-code platforms is preferred.

• Knowledge of enterprise change management and technology adoption is preferred.

• Experience with systems integrators, consulting firms, or external delivery partners is preferred.

• Must have the right to work in countries other than Germany; Germany visa sponsorship is available.

• Proficiency in English as it is the company language.

🏝️ Benefits

• Equity ownership in n8n.

• In Europe: 30 days of vacation, in addition to public holidays, regardless of your location.

• In the US: 20 vacation days, 8 sick days, plus public holidays, regardless of your location.

• In Europe: Benefits aligned with local country standards.

• In the US: Various low-premium, low-deductible medical plans, including a no-cost premium HDHP option with a pre-seeded HSA, as well as dental and vision coverage.

• In Europe: Pension contributions based on local country standards.

• In the US: 401(k) retirement plan with a 4% employer match.

• In the US: Company-paid short-term and long-term disability insurance, plus life insurance.

• Annual allowance of €1K (or equivalent) for courses, books, events, or coaching.

• Regular hackathons.

• Remote-first work environment across Europe with frequent off-site events.

• $100 monthly to support open-source projects.

• Commitment to a transparent company culture.