Lead Delivery Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Facilitate successful outcomes across customer engagements, projects, and strategic initiatives.

• Align customer requirements, business objectives, product capabilities, and delivery execution.

• Provide proactive leadership across complex or uncertain initiatives.

• Take ownership of specified projects, workstreams, or customer results.

• Assist Delivery Leads and Engagement Leads in ensuring effective execution.

• Support S/4 Transformation, banking projects, customer engagements, and other strategic initiatives based on business needs.

• Create delivery plans, milestones, dependencies, actions, risks, and issues.

• Coordinate cross-functional teams across business, product, technology, and delivery sectors.

• Identify and resolve delivery obstacles and promote timely decision-making.

• Collaborate directly with customer stakeholders to grasp business needs and desired outcomes.

• Assist in customer governance, workshops, steering meetings, and executive discussions.

• Manage escalations and mobilize the appropriate Fioneer teams.

• Design delivery strategies, roadmaps, and initiatives.

• Transform strategic priorities into actionable delivery plans.

• Coordinate efforts across Product, Consulting, Delivery, Support, and other Fioneer functions.

• Recognize recurring customer challenges and opportunities.

• Investigate repeatable services, accelerators, propositions, and product enhancements.

• Document lessons learned and refine delivery methods across engagements.

⛳️ Requirements

• Assume responsibility for specified projects, workstreams, or initiatives from planning to successful implementation.

• Provide project management/delivery leadership when additional capacity or expertise is necessary.

• Develop delivery plans, milestones, dependencies, actions, risks, and issues.

• Coordinate cross-functional teams within business, product, technology, and delivery domains.

• Identify and eliminate delivery impediments to facilitate timely decision-making.

• Ensure agreed-upon outcomes are translated into clear and actionable tasks.

• Support Delivery Leads with complex delivery challenges and initiatives.

• Work directly with customer stakeholders to comprehend business needs and desired outcomes.

• Facilitate alignment between customer requirements and Fioneer capabilities.

• Assist in customer governance, workshops, steering meetings, and executive discussions as needed.

• Build trustworthy relationships among business and technical stakeholders.

• Manage escalations and ensure that the appropriate Fioneer teams are mobilized to meet customer needs.

• Support Engagement Leads and Delivery Leads in crafting delivery strategies, roadmaps, and initiatives.

• Translate strategic objectives into practical delivery plans.

• Identify gaps in capabilities, resources, governance, or delivery methodology.

• Coordinate efforts across Product, Consulting, Delivery, Support, and other Fioneer functions.

• Contribute to engagement planning and ongoing improvement.

• Recognize recurring customer challenges and opportunities throughout engagements.

• Evaluate whether customer issues can be addressed through repeatable services, accelerators, propositions, or product enhancements.

• Engage relevant Fioneer stakeholders to explore and develop these opportunities.

• Document lessons learned and identified opportunities for enhancing delivery methods across engagements.

🏝️ Benefits

• Flexible work environment that fosters creativity and innovative ideas.

• Diverse and global team atmosphere.

• Competitive compensation packages.

• Opportunities for advancement based on merit.

• Career path development opportunities.

• Collaboration with industry experts.

• Employment Equity Plan and a company commitment to transformation and diversity.