Lead Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Managing escalated member issues while delivering Help Desk support

• Investigating, addressing, and providing solutions for member inquiries

• Supporting the customer service team by operating the Help Desk

• Acting as a resource and assisting Customer Service Representatives with questions regarding escalated or technical matters

• Collaborating with the Customer Service Manager to pinpoint training opportunities

• Recognizing trends in escalations and compiling data for root cause analysis

⛳️ Requirements

• GED or High School diploma, complemented by technical medical knowledge

• At least 2 years of prior experience in a call center or customer service role

• Capability to work efficiently with all levels of management

• Strong analytical skills and technical proficiency

• Computer skills should encompass word processing, spreadsheet, and database management

• Exceptional verbal and written communication abilities

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development