Lead Consultant – ITSM/ESM Practice

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Shape & Advise: Guide discovery phases and pinpoint high-value opportunities for clients.

• Provide counsel to senior stakeholders regarding ESM/ITSM strategy, architecture, and transformation roadmaps.

• Design customized solutions that align with business objectives and technical limitations.

• Serve as a trusted advisor, directing clients towards achieving long-term value realization.

• Lead Delivery: Manage and oversee the execution of intricate or cross-practice projects.

• Ensure that delivery methodologies align with client requirements, best practices, and Valiantys standards.

• Act as a technical lead when necessary to ensure quality and consistency.

• Produce and review essential deliverables while ensuring transparent reporting on progress and outcomes.

• Lead & Develop People: Supervise and support consultants, cultivating a high-performance and collaborative atmosphere.

• Establish clear objectives, track performance, and provide constructive feedback.

• Mentor team members and assist in their technical and professional growth.

• Participate in recruitment, onboarding, and the enablement of new consultants.

• Ensure team readiness, certifications, and ongoing skill development.

• Drive Consulting Excellence: Serve as a reference for best practices, methods, and tools.

• Assist consultants in overcoming complex or strategic challenges.

• Promote knowledge sharing and contribute to the development of practices.

• Participate in the advancement of methodologies, standards, and service offerings.

• Collaborate & Contribute: Work closely with Delivery Managers, Practice Leads, Sales, and Presales teams.

• Assist with complex presales activities (solution design, scoping, demonstrations).

• Identify business opportunities and aid in account growth.

• Enhance collaboration across teams and practices.

• Ensure Client Success: Build and nurture strong relationships with key client stakeholders.

• Maintain high levels of satisfaction and service consistency.

• Support long-term engagement strategies and value realization.

• Act as an escalation point for critical issues, ensuring timely resolutions.

⛳️ Requirements

• A Master’s degree (or equivalent) in Computer Science or a related discipline.

• A minimum of 7 years of experience in consulting and leading complex projects.

• Extensive expertise in Atlassian tools and Cloud environments.

• Demonstrated capability to engage with senior stakeholders and facilitate strategic discussions.

• At least 3 years of experience in team leadership, mentoring, or people management.

🏝️ Benefits

• International and multicultural work environment.

• Flexible remote work policy.

• Meal vouchers.

• 100% covered health insurance (for you and your family).

• Choice of equipment (PC or Mac).

• Supportive and collaborative culture.