Lead Cloud Integrations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide migration services that align with 11:11 Systems’ integration strategy for customers.

• Offer feedback to leadership when necessary to ensure that escalated tickets are properly prioritized and triaged.

• Assess incoming requests regarding 11:11 Systems’ migration strategy and coordinate the technical requirements with the team.

• Serve as the technical lead for the Cloud Integration team to address customer migration and integration challenges.

• Collaborate and escalate issues alongside various teams within 11:11 Systems, such as Operations, Infrastructure, and Development.

• Demonstrate extreme ownership of project ticket(s) within your area of responsibility.

• Adhere to 11:11 Systems’ best practices for service management.

• Provide exceptional customer service while fostering professional relationships.

• Take accountability for ticket escalations and ensure they are consistently monitored.

• Mitigate migration-related incidents and issues.

• Partner with vendors for necessary support.

• Ensure all escalated customer tickets are addressed and escalated to vendor support promptly as required.

• Improve team efficiency by embracing ownership of new and diverse requests, seeking opportunities to enhance job performance.

• Collaborate effectively with colleagues, adhering to 11:11’s Code of Business Ethics and Company Values.

• Manage, transmit, and handle all company data and information responsibly as per company data handling agreements, work procedures, and policies.

• Review and comply with company policies and guidelines, including data privacy practices, annual compliance training certification, and policy acknowledgments.

• Perform all other duties as assigned.

⛳️ Requirements

• Bachelor’s degree in a related field or equivalent work experience is required.

• At least 4 years of recent experience as a technical, hands-on enterprise VMware administrator.

• In-depth knowledge and experience with VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).

• Practical experience in managing scalable, highly available, mission-critical virtualized VMware infrastructures.

• Experience should encompass the implementation and management of multiple virtual environments.

• Strong understanding of and experience with virtualization technologies, including VMware, OpenStack, AWS, etc.

• Familiarity with cloud-based infrastructure services such as BaaS, IaaS, and DRaaS.

• Over 4 years of experience as a technical support representative with significant hands-on troubleshooting skills.

• Excellent communication skills, high energy, a positive attitude, and a strong desire for professional growth.

• Must be detail-oriented and goal-driven with proven technical knowledge and consultative abilities.

• Capability to independently pursue positive outcomes for assigned tasks.

• Must be eligible to work in the assigned country without visa sponsorship.

🏝️ Benefits

• Comprehensive healthcare plan options

• Retirement plan with company match

• Life and other supplemental insurance options

• Paid time off and company holidays

• New Parent Leave

• Wellness programs