Lead Career Navigator

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Facilitate training and foster team collaboration.

• Serve as the Subject Matter Expert (SME) for Career Navigator operations.

• Exemplify and promote operational excellence alongside superior customer service practices.

• Operate as the Career Navigator with designated lead responsibilities, which include comprehensive case management and the authorization and coordination of supportive services.

• Conduct meetings with participants to pinpoint employment barriers and devise effective strategies.

• Manage a caseload while maintaining precise case notes and records.

• Act as an intermediary between clients and service providers.

• Ensure the accuracy of case files and electronic documentation.

• Participate in leadership and team meetings as necessary.

• Uphold the confidentiality of job seeker information.

⛳️ Requirements

• Associate’s degree in a relevant field with at least 2 years of experience.

• Excellent interpersonal and communication abilities.

• Proven experience in managing workloads and accountability.

• Established analytical skills.

• Proficient in MS Word, MS Excel, MS PowerPoint, and MS Outlook.

• Familiarity with federal, state, and local regulations regarding employment and training initiatives.

• Understanding of the characteristics associated with unemployed, dislocated, and disadvantaged groups.

• Strong writing capabilities, including report writing.

• A current valid driver's license (with a low-risk driver rating) and requisite automobile liability insurance are mandatory.

🏝️ Benefits

• Reimbursement for travel expenses.

• Mileage reimbursement.

• Hybrid work schedule.