Lead Billing Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, review, and issue precise customer invoices in accordance with contract stipulations and ASC 606 revenue recognition standards.

• Support various billing models including subscription, usage-based, milestone, and professional services; ensure no contractual discrepancies exist.

• Maintain the integrity of the billing system (NetSuite); act as the primary owner of the billing module, overseeing customer setup, amendments, and terminations.

• Proactively identify and address billing discrepancies and exceptions prior to the close of each period.

• Foster strong partnerships with DealOps, Sales Organization, Legal, IT, and Finance; communicate effectively and escalate issues with appropriate context and urgency.

• Oversee the accounts receivable aging cycle; track outstanding balances, prioritize outreach, and formulate customized collection strategies for key accounts.

• Manage the complete cash application process, ensuring the prompt and accurate posting of bank deposits, wire transfers, and credit card payments to the subledger.

• Conduct credit assessments for new customers and establish/monitor credit limits to mitigate financial risk.

• Resolve payment disputes, credit memos, and refund requests within defined service level agreements (SLAs); collaborate with Legal and DealOps on complex contract interpretations.

• Develop and sustain accounts receivable dashboards to monitor key performance indicators (KPIs) such as DSO (Days Sales Outstanding), collection efficiency, and aging trends.

• Regularly review existing billing and accounts receivable workflows to identify inefficiencies and implement scalable, automated solutions.

• Lead initiatives to enhance the "quote-to-cash" process in collaboration with IT and Sales Operations to minimize manual intervention.

• Create and update standard operating procedures (SOPs) for all accounts receivable and billing functions, ensuring they reflect current practices.

• Complete all billing and accounts receivable tasks on time, including journal entries for accruals, adjustments, and financial flux analysis.

• Maintain documentation that is audit-ready and assist with external audit requests (e.g., PBC samples, process walkthroughs).

• Ensure that billing practices adhere to ASC 606, SOX controls, and internal revenue recognition and credit policies.

⛳️ Requirements

• 4-6 years of experience in billing, accounts receivable, or revenue accounting within a high-growth SaaS or software organization.

• Strong familiarity with the NetSuite billing module and the data flows between Salesforce and NetSuite.

• Proficient in XLOOKUP, pivot tables, and handling large data sets for reconciliation.

• Proven track record of identifying process inefficiencies and implementing effective workflow improvements or automation.

• Comfortable interacting with leadership in Sales, Legal, and Finance.

🏝️ Benefits

• Competitive salary

• Comprehensive healthcare benefits

• Flexible Spending Account (FSA)

• Flexible work schedule

• Employee Assistance Program (EAP)

• Flexible Time Off and Parental Leave

• Monthly, quarterly, and annual social and team-building events

• Monthly internet reimbursement