Lead Agent Engineer, Operations Excellence Enablement

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Collaborate closely with business partners to identify challenges, desired outcomes, and operational realities.

• Identify effective technical solutions through automation, agent, and AI methodologies.

• Convert business and process requirements into design solutions.

• Develop and implement production-ready automation, agent, and AI-driven solutions.

• Manage solutions throughout the entire lifecycle from discovery and design to build, deployment, and optimization.

• Utilize engineering principles such as integrations, APIs, data modeling, error handling, and performance factors.

• Enhance low-code solutions with engineering or machine learning capabilities when suitable.

• Ensure that solutions are secure, scalable, maintainable, and comply with enterprise standards.

• Act as a subject-matter authority on automation, agent, low-code, and AI technologies.

• Provide guidance on solution selection, architectural trade-offs, and platform suitability.

• Direct solution design decisions for complex or high-stakes initiatives.

• Educate team members on emerging technologies and capabilities.

• Collaborate with Operational Excellence Enablement and Lean Six Sigma Black Belts to align solution design with optimized processes and measurable outcomes.

• Define and contribute to standards, patterns, and best practices.

• Ensure adherence to auditability, monitoring, and operational support requirements.

• Identify opportunities to further automate standardized processes.

⛳️ Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Machine Learning, Engineering, or a related field, or equivalent practical experience.

• Extensive experience in designing and implementing enterprise automation, agent-based, or AI-enabled solutions.

• Strong comprehension of automation platforms, agent technologies, integrations, and solution architecture.

• Experience in translating business and process needs into technical designs.

• Proven capability to collaborate directly with business partners and technical teams to achieve results.

• Strong analytical, problem-solving, and communication abilities.

• Experience working with Lean Six Sigma Black Belts or Operational Excellence teams.

• Familiarity with process improvement methodologies and outcome assessment.

• Experience with AI-driven workflows, autonomous agents, or digital workers.

• Background in enterprise-scale solution design and delivery.

• Experience in evaluating and piloting new automation or AI technologies.

• Capability to function as a hands-on expert while influencing solution direction across a team.

🏝️ Benefits

• Competitive pay.

• Comprehensive benefits.

• Support for life both in and outside of work.

• High-performing, connected culture.

• Continuous learning opportunities.

• Strong relationships and a shared commitment to making a meaningful impact.