Launch Operations Specialist

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take charge of data migrations for multiple customer implementations at the same time.

• Ensure the accuracy and completeness of all migrations.

• Work closely with over 15 assigned Launch Managers to ensure timely and error-free go-lives.

• Convert payroll, benefits, and demographic data from spreadsheets and PDFs into the required formats for Miter.

• Access clients’ cloud-based prior providers to gather setup data and import it into Miter.

• Collaborate with clients to determine the best methods for extracting data from on-premises prior providers.

• Identify any missing or incorrect data and proactively communicate necessary corrections to clients and Launch Managers.

• Design and create scalable processes, automations, and tools, including AI-driven workflows.

• Work with the larger Launch team and support additional opportunities within the team.

⛳️ Requirements

• A minimum of 2 years in a data-intensive operations, implementation, or migration role.

• Practical experience in extracting, transforming, and validating data across various systems.

• Ability to handle a high volume of simultaneous projects and meet customer-driven deadlines.

• Proven track record of developing or enhancing processes and tools.

• Advanced skills in Excel / Google Sheets, including formulas, lookups, data cleaning, and automation.

• Experience utilizing AI tools to streamline and expedite work.

• Quick learner capable of mastering new software and systems, including unfamiliar payroll/HR platforms.

• A builder mindset focused on creating repeatable tools and automations.

• Highly organized with a keen attention to detail.

• Strong interpersonal skills with Launch Managers and clients.

• Clear and proactive communication when addressing data issues or corrections.

• Comfortable managing projects amidst uncertainty while keeping them on track.

• Knowledge of payroll and/or tax (a plus).

• Familiarity with ADP, Paychex, QuickBooks, or Sage/Foundation (a plus).

• Experience with SQL, scripting, or other automation tools beyond spreadsheets (a plus).

• Legally authorized to work in the United States.

🏝️ Benefits

• Competitive salary, commission, and equity packages.

• Comprehensive medical, dental, FSA, and vision plans.

• Company-matched 401(k) contributions.

• Flexible PTO.

• Generous 16-week paid parental leave for all parents, including adoptive and foster parents.

• Annual educational allowance for external professional development.

• Snacks, coffee, lunch, and commuter benefits for in-office employees.

• Company-wide and team-specific off-sites.

• Flexibility for remote work.

• Occasional travel for onboarding and company-wide and team-specific off-sites.