Large Loss Business Development Representative – Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote and market SERVPRO franchise services within the designated territory to achieve or surpass sales objectives.

• Expand and nurture the customer base through Route Selling, identifying prospects, building relationships, making customer contacts, conducting visits, and following up.

• Utilize SERVPRO marketing materials, including Key Differentiators and the Emergency Ready Plan, to highlight service benefits and drive sales.

• Deliver precise and thorough pretesting, service scopes, and job estimates.

• Oversee and follow up on assigned jobs to ensure customer satisfaction.

• Organize daily routes, set priorities, manage job referrals, and handle reports and administrative tasks.

• Facilitate Emergency Readiness Program presentations, gather ERP data, create and present ERP programs, and follow up with clients.

• Coordinate approved continuing education, marketing, and entertainment initiatives.

• Engage in professional associations and networking opportunities.

• Mobilize resources for commercial large loss projects based on loss details.

• Conduct site walks to evaluate safety, business interruption needs, customer concerns, stabilization, and emergency service requirements.

• Develop safety, stabilization, business interruption, and emergency service plans.

• Communicate project status and next steps to customers and key stakeholders.

• Direct assigned personnel and manage all aspects of the commercial large loss project.

• Account for and document all work and time from the commencement of the project.

• Create a comprehensive project scope of services, resource timelines, organizational chart, milestones, tasks, and work orders.

• Review the project scope with the Project Coordinator/Owner prior to submission to the client.

• Conduct daily management and end-of-day meetings.

• Ensure that project operations are completed, documented, and communicated effectively.

• Address customer needs, assess project progress, and resolve site issues.

• Perform additional assigned duties.

⛳️ Requirements

• Education in project management or a comparable combination of education and relevant work experience.

• Experience in property and casualty claim adjusting and/or restoration/reconstruction, particularly in commercial large loss.

• Proficiency in Microsoft Office Suite applications.

• Familiarity with Xactimate and Time and Materials software is advantageous.

• Detail-oriented mindset with a focus on project management.

• Outstanding oral and written communication abilities.

• Capability to present information to both individuals and groups.

• Exceptional organizational and time-management skills.

• Advanced problem-solving skills for intricate scheduling, demanding customer requests, and conflict resolution.

• Proficiency in reading, writing, and speaking English clearly and professionally.

• IICRC Water Restoration Technician (WRT), Applied Structural Drying (ASD), and Commercial Drying Specialist certification, or the ability to obtain these within two years of employment.

• Willingness to travel extensively by automobile and/or airplane.

• Valid driver's license.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Vision insurance.

• 401(k).

• 401(k) matching.

• Dental insurance.

• Career development opportunities.

• Community service involvement.

• Being part of a team.

• Stability and growth.