Language Quality, AI Specialist

This is a fully remote position, open to applicants in Europe.

📋 Description

• Take ownership of the language quality lifecycle across both human and AI-assisted workflows.

• Assess linguistic quality utilizing MQM, ISO 5060, ISO 17100, ISO 18587, and client-specific scorecards.

• Conduct regular AI quality evaluation cycles, calibrate evaluators, validate findings, and monitor improvements.

• Design, maintain, and enhance validation and evaluation workflows across various TMS platforms and MT/AI engines.

• Establish quality tiers and estimate effort based on the type of content, its sensitivity, and its business impact.

• Evaluate the health of translation memories, termbases, and style guides, coordinating maintenance with linguists and technical teams.

• Manage client and internal feedback cases, making objective, consistent, and well-documented quality decisions.

• Monitor quality KPIs, identify trends and root causes, and suggest data-driven improvements and AI-enabled workflows.

• Create structured quality analyses and feedback reports for linguists, internal teams, and clients.

• Serve as the primary quality contact for key clients.

• Contribute to style guides, termbases, onboarding materials, and quality guidelines.

• Collaborate with Client Solutions & Support, linguist teams, the Global Head of Language Talent, and cross-functional teams to align quality expectations and improvement actions.

• Enhance, test, and document language quality practices across human and AI-assisted workflows.

⛳️ Requirements

• Proficiency in English.

• A degree in linguistics (translation, linguistic studies).

• Over 3 years of experience managing language quality in the localization industry.

• Strong multilingual awareness, with a deep understanding of i18n/l10n/g11n across markets, fit-for-purpose content solutions, and language mechanics, including languages you may not speak.

• Practical experience with quality frameworks and standards such as MQM, ISO 5060, ISO 17100, and ISO 18587.

• Experience in assessing, maintaining, and enhancing translation memories, termbases, and style guides.

• Hands-on experience with TMS platforms, MT engines, and AI tools.

• Ability to evaluate AI/MT outputs, assess their fitness for purpose, and leverage findings to enhance quality and mitigate risk.

• Strong analytical, reporting, and communication abilities.

• Confidence in spreadsheet analysis, clear documentation, and presenting findings to clients and external stakeholders.

• Capability to manage recurring quality tasks independently, setting priorities while remaining objective and consistent.

• Proficiency in additional languages is a strong asset.

• Experience with various cloud-based TMS platforms, MT engines, and AI/LLM tools in localization is a significant advantage.

• Familiarity with applying risk-based or tiered quality models across different content types, including software, technical content, finance, legal, and life sciences, is a notable advantage.

• Experience in calibrating language experts or managing multilingual language programs is a valuable advantage.

🏝️ Benefits

• A remote-first workplace that emphasizes freedom, trust, and accountability.

• A good work-life balance and a supportive company culture.

• Access to top-notch software and hardware.

• The chance to make a real impact by shaping quality processes and influencing client success.

• A unique opportunity to work in a dynamic, multicultural environment within a thriving, fast-paced industry.

• Competitive salary based on your experience and expertise.

• Great colleagues who foster a collaborative atmosphere.