Laboratory Applications Migration Consultant

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Coordinate migration activities alongside end users and local support teams across various locations.

• Evaluate, test, and validate the compatibility of laboratory applications with Windows 11 environments.

• Install, configure, and document laboratory applications on Windows 11 workstations.

• Collaborate with application vendors to identify, acquire, and implement compatible software versions.

• Troubleshoot and resolve connectivity issues involving laboratory PCs, equipment, and network infrastructure.

• Investigate and address technical issues encountered during the migration process.

• Provide end-user training and support on newly installed or upgraded laboratory applications.

• Assist with data migration activities from legacy application versions and Windows 10 environments to Windows 11.

• Manage incidents and service requests related to Lab PCs and Kiosk PCs within agreed service levels.

• Prepare operational documentation, installation guides, knowledge articles, and migration procedures.

• Collaborate closely with application, infrastructure, network, and support teams to ensure a successful migration rollout.

• Contribute to migration planning, risk identification, and project reporting activities.

⛳️ Requirements

• Extensive experience supporting laboratory environments, including laboratory PCs, analytical equipment, and data processing systems.

• Practical experience with laboratory software such as ACD/Labs, OpenLab, ChemStation, or similar platforms.

• 3 to 5 years of professional experience in workstation management, desktop support, or laboratory application administration.

• Solid knowledge of Windows operating systems, including deployment and support for Windows 10 and Windows 11.

• Experience with software installation, configuration, upgrades, and application lifecycle management.

• Strong troubleshooting capabilities across workstations, applications, networks, and peripheral devices.

• Understanding of network infrastructure, databases, software deployment processes, and system integrations.

• Experience in handling incidents, service requests, root cause analysis, and end-user support activities.

• Ability to create and maintain technical documentation, installation procedures, and user guides.

• Proficient in English communication skills, both written and verbal.

• Excellent organizational skills with the capability to work independently and as part of international project teams.

🏝️ Benefits

• Employees have the option to work remotely.

• Availability to travel within Portugal as needed.

• Opportunity for occasional international travel.