Lab Dispatcher

This is a fully remote position, open to applicants in Texas.

📋 Description

• Dispatch all service orders to field personnel within fifteen minutes of order entry.

• Manage and supervise cases to ensure proper dispatching, completion, pickup, and processing in accordance with established policies and procedures.

• Evaluate, organize, and allocate cases utilizing coverage-area expertise and available on-duty phlebotomists.

• Monitor all dispatched assignments and perform case follow-up throughout the shift.

• Ensure that all work assignments are completed and provide assistance wherever necessary.

• Prepare daily assignments for multiple phlebotomists.

• Maintain communication throughout the shift, including tracking and rerouting as needed.

• Interact with Area/Regional Phlebotomy Management, Logging Area, Stat Tracking, Customer Service, Call Center, Redraw Department, and Courier Services.

• Accommodate special requests from facilities, prioritize urgent laboratory orders, expedite critical cases, and conduct ongoing follow-up.

• Provide comprehensive written documentation of issues and conduct minor investigations or troubleshooting when required.

• Immediately notify the Dispatch Manager regarding difficult-to-manage situations.

• Seek opportunities for self-improvement and adapt to proposed changes.

• Execute additional duties as assigned and assist during attendance-related issues.

• Handle high-volume phone calls from facilities, phlebotomists, in-house personnel, and field employees.

⛳️ Requirements

• High School Diploma or GED.

• Proficient to expert in using Microsoft Office software.

• Excellent communication skills, both in listening and confirming messages received, as well as in conveying all necessary information clearly.

• Ability to concentrate on tasks in a busy call center environment.

• Must reside within 50 miles of 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006.

• Must have a private workspace free from external noise and distractions.

• Must meet safety checklist requirements.

• High-speed internet connection is necessary to support VoIP communications; fiber or cable is recommended.

• DSL and satellite connections are not advised.

• Must successfully pass TridentCare's Network Performance Test.

• Must have access to a PC capable of running the test; Chromebooks are not accepted.

• Knowledge of dispatch and routing processes.

• Understanding of customer service principles.

• Intermediate computer skills.

🏝️ Benefits

• Competitive salary and opportunities for advancement.

• Comprehensive benefits package including health, dental, and vision insurance.

• Paid time off and holiday pay.

• Ongoing training and professional development opportunities.