Lab Dispatcher

This is a fully remote position, open to applicants in Texas.

📋 Description

• Dispatch all service orders to field service personnel within 15 minutes of order entry.

• Operate general computer systems and utilize Nextel/Motorola/Blackberry tools and programming.

• Manage and oversee case dispatch, completion, pickup, and processing in accordance with established policies and procedures.

• Review, organize, and allocate cases utilizing coverage-area knowledge and the available on-duty phlebotomists.

• Monitor and track all dispatched assignments throughout each shift.

• Ensure work assignments are completed and provide support when necessary.

• Prepare daily work schedules for multiple phlebotomists.

• Maintain communication throughout the shift, including tracking and rerouting cases when needed.

• Collaborate with Area/Regional Phlebotomy Management, Logging, Stat Tracking, Customer Service, Call Center, Redraw, and Courier teams.

• Address facility requests, prioritize urgent laboratory orders, expedite cases, and perform follow-up.

• Document issues in writing and conduct light investigations or troubleshooting as needed.

• Immediately inform the Dispatch Manager about challenging issues that are difficult to control.

• Engage in self-improvement and adapt to proposed changes.

• Provide coverage during office attendance issues and foster daily teamwork.

• Assist with a high volume of calls from facilities, phlebotomists, in-house staff, and field employees.

⛳️ Requirements

• High School Graduate or GED.

• Proficient to expert in the use of Microsoft Office software.

• Ability to communicate effectively, which includes listening, confirming messages, and relaying essential information.

• Capacity to concentrate on tasks in a busy call center environment.

• Must reside within 50 miles of 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006.

• Must have a private workspace that is free from external sounds and distractions.

• Must fulfill safety checklist requirements.

• Must have high-speed internet that supports VoIP communications.

• DSL and satellite connections are not recommended.

• Must successfully complete TridentCare's Network Performance Test.

• Must have access to a PC capable of running the test; Chromebooks are not acceptable.

• Basic knowledge of dispatch and routing at a novice level.

• Familiarity with customer service principles.

• Intermediate computer skills.

🏝️ Benefits

• Remote work arrangement.

• Work-from-home setup.

• Monday–Friday schedule.

• Fiber or cable internet is recommended for VoIP communications.