L3 Systems Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide both remote and on-site technical support for hardware, software, and network issues for a variety of clients.

• Design and implement network and server solutions that meet the business needs of clients.

• Actively monitor the ticketing system to ensure prompt resolution of technical support issues for clients.

• Keep clients updated on the status of incidents, and inform them of any upcoming changes or outages.

• Adhere to change management procedures for all modifications to client environments, while striving to uphold industry Best Practices across all client sites.

• Engage in discussions regarding solutions, incidents, and requests with a diverse range of technical personnel, managers, and executives.

• Utilize industry resources such as product documentation, knowledge base articles, FAQs, and online tools to assist in resolving incidents.

• Support technical support team members with any issues that require assistance or escalation.

• Aim to understand and enhance IT infrastructure, contributing to the establishment of standards that improve client reliability and maintainability.

• Collaborate with assigned project leads and project managers, completing assigned tasks within the defined project scope and milestones to ensure successful project deployment for clients.

• Aid the project management team in creating IT proposals and plans.

• Document all work performed professionally and submit accurate timesheets.

• Utilize front-line client experience to identify potential sales opportunities.

• Collaborate with the sales team to develop proposals for clients regarding new equipment or services.

• Undertake additional tasks as directed by management in relation to your area of expertise.

⛳️ Requirements

• A university or college degree in IT or a related field is preferred.

• Over 10 years of experience in the IT industry.

• At least 2 years of experience in a System Administrator role at a managed IT services provider (MSP).

• Possession of industry certifications such as Cisco, Microsoft, VMware, Palo Alto, or Veeam.

• Proactive in nature, with the ability to identify issues in advance and seek opportunities for continuous service improvement.

• Capable of managing multiple clients under tight deadlines.

• Strong research skills related to a wide range of computing issues are required.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Excellent verbal and written communication skills are essential.

• Outstanding interpersonal skills are a must, as this is a customer-facing position.

• Proven technical, analytical, and problem-solving abilities.

• Highly self-motivated with a strong passion for technology and IT.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.

• Engaging work environment that fosters collaboration and innovation.