L3 Support Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take charge of the hands-on execution of intricate, high-risk, and multi-domain customer projects.

• Execute Azure Virtual Desktop deployments, sophisticated network architectures, multi-tenant security setups, hybrid identity environments, and extensive migration programs.

• Create High-Level Designs and Low-Level Designs across Modern Workplace, Cyber Security, Network, and Backup/DR domains.

• Draft Statements of Work that outline scope, deliverables, assumptions, exclusions, acceptance criteria, and milestones.

• Provide technical direction and design assurance during the delivery process.

• Monitor implementation progress against HLD/LLD specifications and verify configuration choices.

• Serve as a senior technical resource for the Professional Services team.

• Assist in pre-sales activities, including scoping calls, solution assessments, technical feasibility evaluations, and proposal design contributions.

• Conduct technical design reviews for customers and obtain approval for proposed architectures.

• Establish and uphold technical standards, deployment checklists, configuration baselines, and design templates.

• Validate UAT outcomes and technical acceptance.

• Mentor and nurture Level 1 and Level 2 engineers.

• Collaborate with Service Desk, NOC, and managed services teams to ensure operational supportability.

• Engage in vendor relationship management and assess new product capabilities.

• Identify and communicate project risks, design limitations, and technical interdependencies.

• Lead post-implementation design reviews and document lessons learned.

• Maintain expert-level technical skills and advanced vendor certifications across Microsoft, Mimecast, Sophos, Acronis, networking, and cloud infrastructure.

⛳️ Requirements

• Extensive experience in solution design and delivery within Modern Workplace, Cyber Security, Backup/DR, Networking, and Azure environments.

• Proven experience in producing High-Level Designs, Low-Level Designs, and Statements of Work.

• Technical pre-sales experience is essential.

• A history of mentoring and enhancing the technical skills of a delivery team.

• Desired qualifications include Microsoft Certified: Azure Solutions Architect Expert (AZ-305) or its current equivalent.

• Desired qualifications include Microsoft Certified: Cybersecurity Architect Expert (SC-100) or its current equivalent.

• Desired qualifications include Microsoft 365 Certified: Administrator Expert (MS-102) or its current equivalent.

• Desired certifications for Sophos Certified Architect for Sophos Firewall and Sophos Central Endpoint/Server, along with the relevant Sophos Certified Engineer prerequisites.

• Desired Acronis Certified Engineer (Cyber Protect) certification.

• Desired Mimecast Certified Product Professional at an advanced level.

• Preferable PRINCE2 7th Edition Practitioner or an equivalent project management certification.

• Preferable ITIL 4 Foundation or ITIL Version 5 Foundation certification.

• Preferable CISSP or an equivalent senior security certification; CompTIA Security+ (SY0-701) is acceptable as a foundational alternative.

• Preferable CrowdStrike Falcon certifications such as CCFA or CCFR.

• Must work from home with a stable internet connection.

• Must have a solution to manage load shedding and be able to work regular shifts effectively.

• Must have a suitable home workspace, equipped with a desk and chair in a quiet environment.

🏝️ Benefits

• Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some Disability benefits.

• 22 days of holiday plus UK Bank Holidays, with additional annual leave based on length of service.

• 5% allowance based on basic salary that can be allocated towards Medical Aid.

• UPS provided to assist during load shedding (2–4 hours of power for a laptop).

• Babble-issued laptop.

• Annual Company Celebrations.

• Home-based working arrangements.

• Home-working policy in place.

• Support requirement for a stable internet connection.

• Recruitment process involves a screening call, Teams interview, and potentially a follow-up interview and competency testing.