L3 Support Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Lead the practical implementation of intricate, high-stakes, or multi-domain projects.

• Construct, set up, and deploy Microsoft Azure environments, including landing zones, management groups, subscriptions, Azure Policy, RBAC, and cost governance.

• Implement Azure networking, hybrid connectivity, firewalls, VPNs, private endpoints, and DNS services.

• Deploy identity and access solutions such as Microsoft Entra ID, hybrid identity, Conditional Access, and Privileged Identity Management.

• Deliver end-to-end deployments for Azure Virtual Desktop and Windows 365.

• Plan and carry out server, workload, and data migrations to Azure.

• Implement Azure Backup and Azure Site Recovery, along with recovery testing.

• Configure security and monitoring across Azure and Microsoft 365.

• Automate deployment and configuration using PowerShell, Azure CLI, and Infrastructure as Code.

• Deploy and configure Microsoft 365, Intune, Sophos, Mimecast, and Acronis solutions.

• Serve as the final technical escalation point for complex issues.

• Produce High-Level Designs, Low-Level Designs, and Statements of Work.

• Provide technical guidance and design assurance throughout the delivery process.

• Support pre-sales technical activities and assist with customer scoping.

• Conduct technical design reviews and secure customer approval.

• Define technical standards, deployment checklists, configuration baselines, and design templates.

• Validate UAT results and ensure technical acceptance.

• Mentor Level 1 and Level 2 engineers.

• Collaborate with Support Desk, NOC, Product Managers, and Solution Leads.

• Identify and communicate project risks, design constraints, and technical dependencies.

• Lead post-implementation design reviews and document lessons learned.

• Maintain expert-level technical skills and vendor certifications across the Babble solution portfolio.

⛳️ Requirements

• Extensive hands-on experience in deploying and configuring production Microsoft Azure environments, covering networking, identity, compute, Azure Virtual Desktop, migration, and BCDR.

• Candidates must provide evidence of solutions they personally built, not just those they designed or supervised.

• Proven abilities in scripting and automation using PowerShell.

• Working knowledge of Infrastructure as Code.

• Practical deployment experience across Modern Workplace, Cyber Security, Backup/DR, and Networking.

• Experience ideally encompassing Microsoft, Sophos, Mimecast, and Acronis platforms.

• Demonstrable authorship of High-Level Designs, Low-Level Designs, and Statements of Work.

• Technical experience in pre-sales contexts.

• Proven history of mentoring and enhancing the technical capabilities of a delivery team.

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305), or a current equivalent certification — preferred.

• Microsoft Certified: Cybersecurity Architect Expert (SC-100), or a current equivalent certification — preferred.

• Microsoft 365 Certified: Administrator Expert (MS-102), or a current equivalent certification — preferred.

• Sophos Certified Architect certifications along with the necessary Sophos Certified Engineer prerequisites — preferred.

• Acronis Certified Engineer (Cyber Protect) — preferred.

• Mimecast Certified Product Professional, Advanced level — preferred.

• PRINCE2 7th Edition Practitioner or an equivalent qualification — advantageous.

• ITIL 4 Foundation or ITIL Version 5 Foundation — advantageous.

• CISSP or an equivalent senior security certification; CompTIA Security+ is an acceptable foundational alternative — advantageous.

• CrowdStrike Falcon certifications such as CCFA or CCFR — advantageous.

• Familiarity with the Falcon Complete managed detection and response service.

• Stable internet connection required.

• A suitable home office setup with a desk and chair in a quiet area.

• A solution to mitigate load shedding; working from a public space is not acceptable.

🏝️ Benefits

• Risk coverage, including Life Cover, Critical Illness Cover, funeral benefits, and certain Disability benefits.

• 22 days of holiday plus UK Bank Holidays.

• Increased annual leave based on tenure.

• 5% allowance based on basic salary, applicable towards Medical Aid.

• UPS provided to assist with power outages (2-4 hours of power for a laptop).

• Babble-issued laptop.

• Annual Company Celebrations.

• Home-based working arrangement.