Integrations Support Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist customers in implementing and integrating the platform with third-party systems, applications, and APIs.

• Analyze and resolve application, configuration, integration, data, and software-related issues.

• Troubleshoot across the application and supporting technologies, identify root causes, develop or implement technical solutions, and validate resolutions.

• Collaborate with Implementation, Sales, Customer Success, Engineering, and Product teams on intricate technical issues and escalations.

• Convert customer business objectives, workflows, technical needs, and integration challenges into viable technical solutions.

• Provide guidance on integration strategies, APIs, authentication, data flows, and configuration.

• Support integration setup, configuration, testing, troubleshooting, and validation processes.

• Design scalable and reusable integration solutions, patterns, templates, and best practices.

• Diagnose issues utilizing logs, error messages, stack traces, API requests and responses, database records, monitoring tools, source code, and system behavior.

• Reproduce customer issues in development or testing environments and conduct root-cause analysis.

• Create scripts, queries, utilities, automation, and application components.

• Investigate and rectify software defects while enhancing monitoring, diagnostics, error handling, reliability, and supportability.

• Engage in code reviews, testing, releases, deployments, and technical validations.

• Provide technical analysis, diagnostic data, logs, reproduction steps, and recommendations to technical teams.

• Relay customer feedback and recurring technical challenges to Product and Engineering teams.

• Develop and maintain technical documentation, integration guides, troubleshooting procedures, knowledge-base articles, and operational documentation.

• Record known issues, workarounds, root causes, and permanent resolutions.

• Share technical expertise and reusable integration patterns across customer-facing and technical teams.

⛳️ Requirements

• 3-5 years of experience in software development, application support, technical support, or implementation roles.

• Post-secondary education in computer science, software engineering, computer engineering, or a related technical field.

• Strong debugging and problem-solving capabilities.

• Proficiency in at least one programming language such as C#, Java, JavaScript/TypeScript, Python, or similar.

• Working knowledge of SQL and relational databases.

• Experience troubleshooting APIs, integrations, and web applications.

• Familiarity with version control systems like Git.

• Ability to read and interpret application logs, stack traces, and technical documentation.

• Understanding of the software development lifecycle and testing methodologies.

• Experience supporting enterprise or customer-facing applications.

• Capability to thrive in a fast-paced environment.

• Strong verbal and written communication skills, with the ability to collaborate effectively across teams.

• Must reside in Canada.

🏝️ Benefits

• Comprehensive health and wellness benefits package.

• Remote work flexibility (specific regional options apply).

• Flexible working hours.

• Paid Time Off (PTO).

• Summer Fridays—shorter work weeks.

• Engaging social events (both virtual and in-person).

• Charity initiatives.

• Career Framework offering clear, structured paths for growth and ongoing learning.

• Accessibility accommodations during recruitment and selection processes.