NOC Support Engineer

This is a fully remote position, open to applicants in United States, +20 more locations.

📋 Description

• Provide support for extensive global TCP/IP, VPN, and MPLS networks.

• Configure and resolve issues with Cisco, Arista, and Juniper routers and switches.

• Oversee vendor support communications with Cisco and Juniper TAC.

• Conduct second-level troubleshooting and debugging of network and protocol issues.

• Coordinate, schedule, and assist with network maintenance and change management tasks.

• Offer rotating after-hours on-call escalation support.

• Execute operational readiness checks for project acceptance into the NOC.

• Manage incidents to restore client and network services with minimal disruption.

• Monitor event management systems.

• Supervise and manage incoming customer emails.

• Respond to incoming phone inquiries directed to Network Operations.

• Create incident tickets within the incident management system.

• Triage incidents following established runbooks.

• Collaborate with NOC engineers, ensuring incidents are resolved successfully.

• Participate as part of a global team, delivering 24x7 IP Desk coverage on a rotation basis.

⛳️ Requirements

• Knowledge of TCP/IP, VPN, MPLS, and routing protocols, including OSPF, BGP, EIGRP, RIP, and IS-IS.

• Practical experience in configuring Cisco, Arista, and Juniper routers and switches.

• ITIL Certification is required.

• Proficiency in Microsoft Office applications, communication software, and Visio.

• Experience collaborating with external customers.

• Background in providing support for NOC environments.

• A degree in Computer Science or a related field, or equivalent professional experience is preferred.

• Relevant experience in a financial industry support role, ideally with a Financial Markets managed service provider or independent software vendor.

• Comprehension of Financial Markets, including Equity, Futures, and Options.

• Advanced understanding of exchange market data and order routing protocols.

• Experience in supporting and troubleshooting multicast market data streams.

• Familiarity with Change Management Processes.

• 3-5 years of experience in troubleshooting circuits.

• 3-5 years of experience in Network Operations and Troubleshooting.

• Strong written and verbal communication skills.

• Direct trading experience is a plus.

🏝️ Benefits

• Medical and dental coverage.

• Life insurance.

• Paid holidays and vacations.

• 401K plan with company matching.